Summary
Overview
Work History
Education
Skills
Timeline
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Kari Luna

Mesa,AZ

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual and in person environments. Possess superb data entry, time management and customer service skills. Offering 15+ years of experience providing quality administrative support. Strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

11
11
years of professional experience

Work History

Virtual Assistant/Receptionist (Remote)

Ruby
05.2022 - 11.2023
  • Promptly answered 200-300 calls a day professionally for 14,000 different businesses, for English and Spanish speakers
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task, met all metrics/expectations.
  • Completed business correspondence, transcription, and data entry.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.

Office Medical Interpreter

Arizona Digestive Health (G.I. Alliance)
06.2019 - 04.2021
  • Enhanced communication between doctors and non-English speakers by providing accurate translations in real-time conversations.
  • Translated office paperwork
  • Scheduled patients, and explained needed procedures
  • Handled an extremely high volume of calls
  • Responsible for knowing physician's personal schedules and coordinating it with the clinical and procedure schedules
  • Preparing super-bills, collecting payments
  • Responsible for referrals for HMO insurances
  • Back up for triage

Desert Kidney
09.2018 - 05.2019
  • Greeted incoming patients and verified paperwork to ensure a smooth intake process
  • Commuted to different office locations all around the valley to assist doctors and patients
  • Responsible for interpreting between doctors and patients
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care
  • In charge of obtaining medical records
  • In charge of paging system communication between hospital and doctors.

Bay Pines VA Healthcare System(Cape Coral,FL)
04.2017 - 08.2018
  • Perform duties involving the intake, review and processing of new and recurring applications either in person or electronically for Veterans and beneficiaries applying to the VA Health System for medical and dental care
  • The work involved determining eligibility and entitlement for services; assigning Veterans to the correct priority group; administering income assessments for co-payments; and reviewing insurance coverage and sharing agreements
  • Provide exceptional customer service by exceeding the customers expectations.

Heuser Family Medicine
05.2013 - 08.2016
  • Scheduling, confirming calls, insurance verification, ensuring patients are checked in and Out
  • Collect patient co-payments
  • Scan patient's information to the patient's chart
  • Promptly send doctor's telephone encounters
  • Opening and closing facility.

Education

High School Diploma -

Pinnacle High School
Tempe, AZ

Skills

  • Bilingual English/Spanish
  • Technologically proficient; phone systems and other software systems
  • Teamwork
  • Flexibility
  • Professionalism
  • EMR: EPIC, NextGen
  • EClinical Works
  • Phone Etiquette
  • Excellent customer service
  • Interpretation/ Translation
  • Insurance Verification
  • EMR Systems
  • Data Entry

Timeline

Virtual Assistant/Receptionist (Remote)

Ruby
05.2022 - 11.2023

Office Medical Interpreter

Arizona Digestive Health (G.I. Alliance)
06.2019 - 04.2021

Desert Kidney
09.2018 - 05.2019

Bay Pines VA Healthcare System(Cape Coral,FL)
04.2017 - 08.2018

Heuser Family Medicine
05.2013 - 08.2016

High School Diploma -

Pinnacle High School

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Kari Luna