Karime Sanchez
Social Work
Waukegan,IL
Summary
Passionate social worker with experience in management and customer service. Skilled in analytical problem solving and working with diverse populations. Proficient in using independent decision making skills and sound judgement to positively impact the organization's success. Dedicated to delivering the best service to the client and meeting their needs.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Therapeutic Case Manager
The Harbour
03.2024 - Current
- Streamlined documentation processes, ensuring timely and accurate record-keeping for all cases managed.
- Successfully resolved conflicts among team members and clients through effective communication and mediation strategies.
- Evaluated program outcomes regularly, identifying areas of improvement and implementing changes to enhance service delivery for all clients.
- Provided ongoing support to clients as they navigated the complex housing and healthcare systems.
- Monitored client progress carefully over time, adjusting treatment plans as needed based on evolving needs or changing circumstances.
- Established trust with clients through empathetic listening and consistent follow-through on commitments made during sessions.
- Maintained up-to-date knowledge of community resources, connecting clients with appropriate supports to meet their unique needs.
- Proactively addressed potential crises by utilizing de-escalation techniques and crisis intervention strategies, minimizing negative impacts on clients'' wellbeing.
Case Manager
National Youth Advocate Program
03.2023 - 01.2024
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Server
Northmoor Country Club
09.2022 - 04.2023
- Answered customers' questions, recommended items and recorded order information.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Summer Camp Manager
Waukegan Park District
05.2022 - 08.2022
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Handled administrative needs for the Waukegan Park District.
- Mentored camp counselors in effective strategies for relating to children
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility
- Organized field trips to off-site locations and handled scheduling, and transportation
Helpdesk Consultant
Saint Mary's College
08.2020 - 05.2022
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Logged support tickets and closed when issues were resolved.
Summer Camp Site Coordinator
Waukegan Park District
05.2021 - 08.2021
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Coached and mentored camp counselors in effective strategies for relating to children and teaching important life skills.
- Oversaw team of counselors and support team members.
Registration Clerk
Waukegan Park District
05.2019 - 08.2019
- Recorded costs accurately and explained any additional fees to guests.
- Performed data entry on RecTrac to maintain and organize records of member and program information
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Bachelor of Social Work -
Saint Mary's College
Notre Dame, IN 08.2018 - 2022.05
Skills
Management Experience
Cultural Awareness
Analytical Problem Solver
Computer Proficiency
Organizational Skills
Planning and Coordination
First Aid/CPR Certified
Accomplishments
- Member of the Phi Alpha Honor Society
- Former President of La Fuerza, the Latina cultural organization at Saint Mary's College
- Presented research at the Latin American and Latinx Studies Symposium at Rollings College in Florida
Volunteer Experience
- Intern at the Family Justice Center in St. Joseph County
- Center for the Homeless
- The Local Cup
Timeline
Therapeutic Case Manager
The Harbour
03.2024 - Current
Case Manager
National Youth Advocate Program
03.2023 - 01.2024
Server
Northmoor Country Club
09.2022 - 04.2023
Summer Camp Manager
Waukegan Park District
05.2022 - 08.2022
Summer Camp Site Coordinator
Waukegan Park District
05.2021 - 08.2021
Helpdesk Consultant
Saint Mary's College
08.2020 - 05.2022
Registration Clerk
Waukegan Park District
05.2019 - 08.2019
Bachelor of Social Work -
Saint Mary's College
08.2018 - 2022.05
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