Karin Anderson
Salem VA,VA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Store Manager
The UPS Store Inc.
04.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Administrative Coordinator
Healing Strides of VA
12.2020 - 09.2023
- Answered phone calls and responded to inquiries from community service boards, clients and clinicians.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Census Enumerator
Department Of Commerce Census Bureau
01.2020 - 11.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Auditor
Revlon
10.2011 - 06.2016
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Small Business Owner
Medical Claim Management
04.1991 - 10.2011
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
Medical Billing Coordinator
Consulting in Cardiology
04.1985 - 04.1991
- Assisted in the implementation of new software systems designed to streamline billing processes, leading to increased accuracy and reduced administrative burden on staff members.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Collaborated with insurance providers to expedite claims processing and secure timely payments for services rendered.
- Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
- Identified areas for process improvement within the billing department, leading to increased productivity among team members.
Education
High School Diploma -
Salem High School
Salem, VA06.1983
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
Certification
Notary Public of the Commonwealth of Virginia
Volunteer
- Member of the Department of Medical Assistance Advisory Board 2020-2022'
- Share my skills at Family Promise of Greater Roanoke. Our vision is a community in which every family has a home, a livelihood, and the chance to build a better future.
Timeline
Administrative Coordinator
Healing Strides of VA
12.2020 - 09.2023
Census Enumerator
Department Of Commerce Census Bureau
01.2020 - 11.2020
Store Manager
The UPS Store Inc.
04.2018 - Current
Auditor
Revlon
10.2011 - 06.2016
Small Business Owner
Medical Claim Management
04.1991 - 10.2011
Medical Billing Coordinator
Consulting in Cardiology
04.1985 - 04.1991
High School Diploma -
Salem High School
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