Karin Billingsley

• assist customers at both the check stand and self check out
• assists with maintain the store
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• Verified customer age requirement for alcohol or tobacco purchases.
• Balanced daily transactions on a computerized point-of-sale system.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Stocked shelves with merchandise when needed.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Offered customers carry-out service at completion of transaction.
• Trained new team members in cash register operation, stock procedures, and customer services.

• assisted customers with rebates
• processed applications
• meet with team to discuss conflict resolution
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Packaged online orders.
• Picked online orders.
• helped in receiving
• Operated scanners, computers, and other equipment to track orders.
• Preserved safe work environment by maintaining clean workstations and pallet area.
• Maintained a clean work area by sweeping, mopping, dusting shelves.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Provided customer service.

Ran shifts to include managing employees, conflict resolution, closing and opening the store, and balancing the safe and the drawers at the end of the night.

Working in all areas of the store, including inventory, prepping, and cooking.

• Assisted with customer requests and answered questions to improve satisfaction.
• Worked effectively in team environments to make the workplace more productive.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.