Karin Bonam
Minneapolis,MN
Summary
Dynamic Credit Payment Specialist with a proven track record at i media /shop hq, specializing in credit card processing and relationship building. Expert in resolving billing disputes and enhancing payment accuracy through effective communication. Recognized for improving quality control standards at Van Wagenen Financial Services, demonstrating a commitment to excellence and continuous skill advancement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Credit Payment Specialist
i media /shop hq
Eden Prairie, MN
08.2014 - Current
- Communicated effectively with clients to ensure timely collections.
- Maintained detailed records of all accounts receivable transactions.
- Identified and resolved billing issues efficiently and accurately.
- Received payments and posted amounts to customer accounts.
- Developed and maintained relationships with customers to ensure payment accuracy.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Processed payments for various clients in a timely manner.
Quality Control Specialist
Van Wagenen Financial Services
Eden Prairie, MN
11.1994 - 04.2014
- Identified quality problems and recommended solutions.
- Collaborated with production teams to ensure that established quality standards were followed.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Consulted with management and personnel to educate on QA standards.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Identified opportunities for improvement in existing processes based on customer feedback.
- Updated job knowledge by participating in many educational opportunities.
- Facilitated training sessions for staff on quality assurance procedures and policies.
Education
GED -
South High
Minneapolis, MN01-1970
Skills
- Credit card processing
- Know your customer
- Payment processing
- Accurate payment posting
- Credit and collections
- Relationship building
- Payment posting
- Billing dispute resolution
Certification
- university of minnesota,college of education and human development...certificate,business acumen ..august 2013
References
References available upon request.
Timeline
Credit Payment Specialist
i media /shop hq
08.2014 - Current
Quality Control Specialist
Van Wagenen Financial Services
11.1994 - 04.2014
GED -
South High
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