Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Quote
Gardening, nature walks, tennis
References
Generic
Karin Copeland

Karin Copeland

Fargo,ND

Summary

Experienced procurement and contracts professional with a successful track record in fast-paced and intricate business settings. Achieves impressive results by utilizing exceptional business skills and an analytical mindset to make informed decisions based on complex data. Known for developing strong and collaborative relationships with clients, vendors, and coworkers, while maintaining unwavering dedication to achieving mutually beneficial outcomes.

Overview

35
35
years of professional experience

Work History

Eligibility Worker

Cass Human Service Zone
11.2024 - Current
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
  • Reduced errors in case management by consistently updating client information in the database system.
  • Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
  • Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.

Procurement & Contracts Analyst

Regional Transportation Commission of Washoe County, NV
11.2013 - 08.2022
  • Managed entire procurement process start to finish.
  • Developed formal solicitations (RFP, RFQ, SOQ, and IFB) and advertised nationally utilizing the ProcureWare website.
  • Collaborated with cross-department teams to develop strategic objectives for contract negotiations, ensuring alignment with company goals and budgets.
  • Evaluated vendor proposals against established criteria, ensuring that selected vendors adhered to all proposal instructions and provided best value possible.
  • Worked closely with Finance department members to help resolve internal audit and compliance issues.
  • Collaborated with Finance Director and Legal Counsel to streamline and improve entire procurement process Agency-wide.
  • Implemented continuous improvement initiatives within Procurement and Contracts Analyst role, streamlining processes for greater efficiency, which included successful transition from paper filing system to digital filing system.
  • Streamlined operations by developing and implementing improved contract management processes with implementation of digital process for tracking open contracts with Hyland OnBase software system, thus eliminating the bulky spreadsheet previously used.
  • Served as a subject matter expert on contracts, providing guidance and mentorship to junior team members in the department.
  • Stored and filed procurement related documents and contract documents in orderly, organized electronic filing systems.
  • Oversaw contracts for over 7 different departments using automated strategies.
  • Administered agency credit card account.
  • Other duties included purchasing, requisitioning, purchase order creation, new vendor setup, prevailing wage compliance via LCP Tracker, DBE/SBE certification through Nevada Department of Transportation (NDOT), and federal reporting requirements via B2Gnow website.
  • Retired from this position to move with my family to the Midwest.
  • Total time at Regional Transportation Commission of Washoe County was 20 years and 4 months.

Administrative Assistant

Regional Transportation Commission of Washoe County, NV
05.2002 - 11.2013
  • Assisted property manager with right-of-way tasks for land acquisition, relocations, and moving assistance.
  • Coordinated with Finance department for payments for affected property owners.
  • Set up new filing system for property management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Supported executive staff through scheduling meetings, coordinating catered lunches, and preparing crucial documents.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Increased office participation in special events by creating detailed calendars and other office updates.
  • Additional duties included administrative tasks for engineering department, weekly update to agency's webpage for road construction projects, invoice tracking, drafting correspondence, filing, guests check-in, pulling property owner information from county database (MetroScan) for project notification mailings to property owners, conference room scheduling and cleanup.
  • Promoted to Procurement and Contracts Analyst within Agency and started new position November 2013.

Office Manager

Cummins-Allison Corporation
03.2000 - 05.2002
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and hundreds of office files.
  • Provided exceptional customer service when addressing client inquiries or concerns on multiple phone line system.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Improved response time by effectively prioritizing emergency calls and dispatching appropriate personnel.
  • Administered petty cash fund.
  • Ordered and maintained parts inventory.
  • Accurately completed computer database work.
  • Composed office correspondence.
  • Left Cummins-Allison for better opportunity at RTC.

Administrative Clerical Assistant

LCC International (Temporary Position)
12.1999 - 03.2000
  • Created, edited and published spreadsheets for use by cellular engineering development firm.
  • Diligently researched county records for leasing purposes and prepared over 200 official forms for submission to government agencies for building permits, variances, and zoning compliance.
  • Established and maintained duplicate filing system.
  • Answered multi-line phone system, routed calls, and delivered messages to staff, and greeted visitors.
  • Left position for permanent position at Cummins-Allison (Temp position).

Customer Service Manager

Office Max
02.1999 - 11.1999
  • Manager of three departments: Customer Service Center, Checkout, and CopyMax.
  • Responsible for interviewing and hiring staff in these three departments and training to be MaxCertified.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Consistently updated all associates on new corporate news releases, upcoming sales, and new planograms/store layouts.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Administrative duties of payroll, attendance and scheduling, weekly cashier audits, daily safe audits, and return/refund verifications.
  • Reconciled large amount of cash and checks on daily basis.
  • Gave written disciplinary notices.
  • This position was 60+ hours per week; left for temp position with fewer hours.

Supervisor

West TeleServices
05.1998 - 02.1999
  • Trained team members on new policies, procedures, and sales techniques.
  • Exceeded call center sales goal by 3%.
  • Conducted small training sessions of 2-4 representatives at a time to increase sales performance.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Assisted call center employees with supervisor/manager requests from customers and was able to diffuse any escalated situations.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
  • Attended two management training seminars: ‘Managing Accountable Performance' and ‘Zero In On Accountable Performance'.
  • Left for management position at OfficeMax.

Supervisor & Training Coordinator

Avis Rent A Car
12.1991 - 03.1997
  • Personal sales exceeded all other agents nationally month after month for several years.
  • Supervisor responsibilities included daily business reports, bank deposits, schedules, and audits of cash drawers and safe.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Analyzed Customer Complaint Survey and Resolution Reports to reduce complaints and increase customer satisfaction.
  • Optimized scheduling to ensure full coverage during peak hours without over-staffing, balancing customer service with cost efficiency.
  • Sales and service trainer for Reno tasked to train entire Reno location on new business concept of ‘Teams' - Avenue to increase productivity and reduce costs while still delivering high quality product and service to customers.
  • Attended three business management training seminars: ‘Moments of Opportunity', ‘Team Concepts', and ‘Building Successful Sales Teams'. Effectively trained all Reno location employees on these new sales and customer service techniques.
  • Left for extended maternity leave after having my first child.

Cashier and Food Court Cook

Target
02.1991 - 12.1991
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted in food court with food preparation, cooking, and serving of food.
  • Left for better opportunity at Avis Rent A Car.

Clerk

7-11 Convenience Store
07.1990 - 02.1991
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout facility.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Left for better opportunity at Target.

Education

Master Compliance Administrator (MCA) - Contract Compliance

Morgan State University, Center For Continuing And Professional Studies
Baltimore
01.2018

Various Courses Taken - Finance and Real Estate

Truckee Meadows Community College
Reno, NV
2014

Skills

  • Formal Proposal Development
  • Public Sector Procurement Knowledge
  • Proposal Analysis
  • Strategic Procurement Management
  • Document Review
  • Negotiation of Contract Terms
  • Contract Reviews and Edits
  • Change Orders
  • Requisitions/Purchase Orders
  • Certified Payroll Compliance
  • DBE/SBE Regulatory Compliance
  • Compliance Enforcement
  • Accounting
  • Accounts Payable/Receivable
  • Payroll
  • Management/Supervision
  • Teamwork and Collaboration
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Effective Multitasking
  • Dispute Resolution
  • Interpersonal & Written Communication
  • Employee Development
  • Conducting Internal Audits
  • Web Page Content Management
  • Service Excellence
  • Disciplinary Notices/Action
  • Microsoft Office
  • Deltek Costpoint
  • Hyland OnBase
  • Adobe Acrobat
  • ProcureWare
  • LCP Tracker
  • B2G Now
  • Zoom
  • Application processing
  • Proficient in Spaces
  • Confidentiality
  • Financial data assessments
  • Policy interpretation
  • Medicaid Policy Knowledge
  • Income verification

Timeline

Eligibility Worker

Cass Human Service Zone
11.2024 - Current

Procurement & Contracts Analyst

Regional Transportation Commission of Washoe County, NV
11.2013 - 08.2022

Administrative Assistant

Regional Transportation Commission of Washoe County, NV
05.2002 - 11.2013

Office Manager

Cummins-Allison Corporation
03.2000 - 05.2002

Administrative Clerical Assistant

LCC International (Temporary Position)
12.1999 - 03.2000

Customer Service Manager

Office Max
02.1999 - 11.1999

Supervisor

West TeleServices
05.1998 - 02.1999

Supervisor & Training Coordinator

Avis Rent A Car
12.1991 - 03.1997

Cashier and Food Court Cook

Target
02.1991 - 12.1991

Clerk

7-11 Convenience Store
07.1990 - 02.1991

Master Compliance Administrator (MCA) - Contract Compliance

Morgan State University, Center For Continuing And Professional Studies

Various Courses Taken - Finance and Real Estate

Truckee Meadows Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best and most beautiful things in the world cannot be seen or even touched - they must be felt with the heart.
Helen Keller

Gardening, nature walks, tennis

Every year I like to start a garden. Some years I get lots of harvest and some years I do not. I enjoy taking walks in nature and looking at the beauty of vegetation, landscapes, and sunsets. Every now and then, I am able to play some tennis with friends/family. 

References

Furnished upon request

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Karin Copeland