Karin Cosgro
Newport News,VA
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
General Manager
Mid Atlantic Dairy Queen
Norfolk, VA
05.2020 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Assistant Manager
Mid Atlantic Dairy Queen
Chesapeake, VA
04.2014 - 12.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Cake Decorator
Cold Stone
Suffolk, VA
04.2010 - 05.2016
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Handled cash, credit card and check transactions.
- Assembled, prepared, and decorate cakes.
- Met with customers to discuss needed bakery items and take orders.
Education
BBA - Hospitality Administration And Management
Stratford University
Falls Church, VA10.2016
Associate of Arts - Baking And Pastry Arts
Stratford University
Falls Church, VA05.2012
Skills
- Supervision and Training
- Staff Development
- Focus and Follow-Through
- Hiring and Onboarding
- Sales Tracking
- Assignment Delegation
- Staff Scheduling
- Quality Assurance
- Supplier Monitoring
- Customer Service Management
- Performance Improvements
Timeline
General Manager
Mid Atlantic Dairy Queen
05.2020 - Current
Assistant Manager
Mid Atlantic Dairy Queen
04.2014 - 12.2020
Cake Decorator
Cold Stone
04.2010 - 05.2016
BBA - Hospitality Administration And Management
Stratford University
Associate of Arts - Baking And Pastry Arts
Stratford University
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