Proven track record in enhancing tenant satisfaction and maintaining high occupancy rates at Devonshire Real Estate. Expert in customer service and fair housing regulations, I excel in building rapport and ensuring compliance. Achieved significant improvements in operational efficiency and resident relations through strategic marketing and exceptional service.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Devonshire Real Estate And Asset Management
07.2022 - 04.2024
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Lead Line Cook
SAGE Dining Services
08.2017 - 07.2022
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
Medical Assistant
Dr. Brenda Hampton
06.2014 - 07.2017
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant Intern
Dr. Sacheen Mehta
03.2012 - 06.2014
Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Collected histories, vitals, and current complaints via patient interviews.
Obtained client medical history, medication information, symptoms, and allergies.
Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Education
Associate of Science - Medical Assisting
PCI Health Training Center - Richardson
Richardson, TX
05.2014
Skills
Customer Service
Fair Housing Regulations
Building rapport with tenants
Fair housing policies
Customer service expertise
Lease Agreements
Organizational capabilities
Leasing and sales
Unit inspection
Property Tours
Telephone and email etiquette
File Management
CRM Software
Phone and Email Etiquette
Application processing
Accomplishments
Increased tenant satisfaction based on feedback provided through reviews.
Ranked top sales in commissions.
Managed lease renewals for 496 units.
Timeline
Leasing Consultant
Devonshire Real Estate And Asset Management
07.2022 - 04.2024
Lead Line Cook
SAGE Dining Services
08.2017 - 07.2022
Medical Assistant
Dr. Brenda Hampton
06.2014 - 07.2017
Medical Assistant Intern
Dr. Sacheen Mehta
03.2012 - 06.2014
Associate of Science - Medical Assisting
PCI Health Training Center - Richardson
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