Overview
Work History
Education
Skills
References
Timeline
Generic

Karin Dasch

Bayport

Overview

30
30
years of professional experience

Work History

Ramp Operations Manager

FedEx Express
Jamaica
12.2014 - Current
  • Supervised sorting operations to ensure efficient workflow and timely processing.
  • Trained staff on safety protocols and proper handling of materials.
  • Facilitated team meetings to communicate updates and address concerns effectively.
  • Ensured quality control standards were met during sorting operations.
  • Identified potential issues with equipment used in the sorting process and reported them immediately.
  • Implemented safety protocols while handling packages during sorting operations.
  • Analyzed data to identify areas for improvement in the sorting process.
  • Managed and monitored the daily operations of all sorting activities.
  • Conducted regular audits to identify any discrepancies in sorting processes.
  • Provided training and guidance to new staff on proper sorting techniques.
  • Coordinated with team leads to ensure that all shipments were sorted accurately and efficiently.
  • Collaborated with other departments within the organization to ensure seamless coordination across different teams.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Utilized manual and automated systems to sort items at a high volume.
  • Handled fragile items with care to prevent damage during sorting.
  • Adapted quickly to new sorting technologies and methodologies introduced by the company.
  • Collaborated with team members to increase sorting efficiency and accuracy.
  • Maintained a clean and organized work area to ensure a safe working environment.
  • Managed time effectively to meet or exceed sorting targets and deadlines.
  • Identified opportunities to reduce cost and improve productivity.
  • Oversaw daily trucking operations and ensured compliance with safety regulations.
  • Coordinated schedules for drivers and optimized delivery routes to enhance efficiency.
  • Analyzed data from GPS tracking systems in order to improve routing efficiency.
  • Directed the loading, unloading, and safe transport of goods.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Delegated work to staff, setting priorities and goals.
  • Monitored on-time departures of routes according to flight and trucking parameters.
  • Strong relationships with market locations ensure that there are open lines of communication throughout the day.
  • Maintain a positive workforce

Operations Manager

Federal Express
Ronkonkoma
02.2012 - 12.2014
  • Oversaw PM sort operations.
  • On-time pickups and route departures.
  • Monitoring Dangerous good arriving.
  • Oversaw daily operations to ensure efficient workflow and resource allocation.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Managed team schedules and assignments to optimize workforce productivity.
  • Trained staff on operational procedures and safety protocols for compliance.
  • Addressed employee concerns and fostered a positive work environment.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling and training.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed and implemented operational procedures to ensure quality standards are met.

Administrative Assistant

FedEx Express
Ronkonkoma
01.2009 - 02.2012
  • Processed incoming communications and directed inquiries to appropriate departments.
  • Maintained office supplies inventory and coordinated procurement with vendors.
  • Developed filing systems for easy access to confidential documents.
  • Collaborated with cross-functional teams to streamline administrative processes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.

Courier

FedEx Express
Ronkonkoma
04.2000 - 01.2009
  • Delivered packages efficiently across designated routes daily.
  • Operated delivery vehicles while adhering to traffic regulations.
  • Inspected vehicles regularly for maintenance and safety compliance.
  • Assisted in training new couriers on best practices and procedures.
  • Ensured all packages were properly labeled and sealed.
  • Delivered items to residential addresses within specified time frames.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.

Customer Service Representative

Airborne Express
Farmingdale
04.1995 - 03.2000
  • Provided timely support to customers via phone and email communications.
  • Resolved customer inquiries efficiently while maintaining high service standards.
  • Assisted in training new representatives on customer service protocols.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

High School Diploma -

William Floyd HighSchool
Mastic Beach, NY
06-1989

Skills

  • Safety compliance
  • Quality control
  • Operations management
  • Conflict resolution
  • Fleet coordination
  • Employee training
  • Customer relationship management
  • Load planning
  • Safety management
  • Ramp security
  • Adherence to policies
  • Freight handling
  • Dependable and responsible
  • Security compliance
  • Vehicle operation
  • Problem-solving
  • Corporate policies
  • Heavy lifting
  • Weight/balance loading
  • Customer service

References

References available upon request.

Timeline

Ramp Operations Manager

FedEx Express
12.2014 - Current

Operations Manager

Federal Express
02.2012 - 12.2014

Administrative Assistant

FedEx Express
01.2009 - 02.2012

Courier

FedEx Express
04.2000 - 01.2009

Customer Service Representative

Airborne Express
04.1995 - 03.2000

High School Diploma -

William Floyd HighSchool

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