Karin Dasch
Bayport
Overview
30
30
years of professional experience
Work History
Ramp Operations Manager
FedEx Express
Jamaica
12.2014 - Current
- Supervised sorting operations to ensure efficient workflow and timely processing.
- Trained staff on safety protocols and proper handling of materials.
- Facilitated team meetings to communicate updates and address concerns effectively.
- Ensured quality control standards were met during sorting operations.
- Identified potential issues with equipment used in the sorting process and reported them immediately.
- Implemented safety protocols while handling packages during sorting operations.
- Analyzed data to identify areas for improvement in the sorting process.
- Managed and monitored the daily operations of all sorting activities.
- Conducted regular audits to identify any discrepancies in sorting processes.
- Provided training and guidance to new staff on proper sorting techniques.
- Coordinated with team leads to ensure that all shipments were sorted accurately and efficiently.
- Collaborated with other departments within the organization to ensure seamless coordination across different teams.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Utilized manual and automated systems to sort items at a high volume.
- Handled fragile items with care to prevent damage during sorting.
- Adapted quickly to new sorting technologies and methodologies introduced by the company.
- Collaborated with team members to increase sorting efficiency and accuracy.
- Maintained a clean and organized work area to ensure a safe working environment.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Identified opportunities to reduce cost and improve productivity.
- Oversaw daily trucking operations and ensured compliance with safety regulations.
- Coordinated schedules for drivers and optimized delivery routes to enhance efficiency.
- Analyzed data from GPS tracking systems in order to improve routing efficiency.
- Directed the loading, unloading, and safe transport of goods.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Monitored on-time departures of routes according to flight and trucking parameters.
- Strong relationships with market locations ensure that there are open lines of communication throughout the day.
- Maintain a positive workforce
Operations Manager
Federal Express
Ronkonkoma
02.2012 - 12.2014
- Oversaw PM sort operations.
- On-time pickups and route departures.
- Monitoring Dangerous good arriving.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed team schedules and assignments to optimize workforce productivity.
- Trained staff on operational procedures and safety protocols for compliance.
- Addressed employee concerns and fostered a positive work environment.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling and training.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
Administrative Assistant
FedEx Express
Ronkonkoma
01.2009 - 02.2012
- Processed incoming communications and directed inquiries to appropriate departments.
- Maintained office supplies inventory and coordinated procurement with vendors.
- Developed filing systems for easy access to confidential documents.
- Collaborated with cross-functional teams to streamline administrative processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Courier
FedEx Express
Ronkonkoma
04.2000 - 01.2009
- Delivered packages efficiently across designated routes daily.
- Operated delivery vehicles while adhering to traffic regulations.
- Inspected vehicles regularly for maintenance and safety compliance.
- Assisted in training new couriers on best practices and procedures.
- Ensured all packages were properly labeled and sealed.
- Delivered items to residential addresses within specified time frames.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Reported any accidents or incidents involving self or others immediately following incident.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
Customer Service Representative
Airborne Express
Farmingdale
04.1995 - 03.2000
- Provided timely support to customers via phone and email communications.
- Resolved customer inquiries efficiently while maintaining high service standards.
- Assisted in training new representatives on customer service protocols.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
William Floyd HighSchool
Mastic Beach, NY06-1989
Skills
- Safety compliance
- Quality control
- Operations management
- Conflict resolution
- Fleet coordination
- Employee training
- Customer relationship management
- Load planning
- Safety management
- Ramp security
- Adherence to policies
- Freight handling
- Dependable and responsible
- Security compliance
- Vehicle operation
- Problem-solving
- Corporate policies
- Heavy lifting
- Weight/balance loading
- Customer service
References
References available upon request.
Timeline
Ramp Operations Manager
FedEx Express
12.2014 - Current
Operations Manager
Federal Express
02.2012 - 12.2014
Administrative Assistant
FedEx Express
01.2009 - 02.2012
Courier
FedEx Express
04.2000 - 01.2009
Customer Service Representative
Airborne Express
04.1995 - 03.2000
High School Diploma -
William Floyd HighSchool