Jennifer Donis
Los angeles,CA
Summary
Dedicated to offering exceptional assistance to team members and guests/clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Guest Relation
Natural History Museum of Los Angeles
03.2022 - Current
- Collecting and processing admission fees and memberships
- Anticipated and attentively handled guest needs or concerns
- Maintained a high level of professionalism whilst welcoming and providing information to guests
- Ability to train new associates and give detailed explanations
Computer Support Specialist
Dr.Kuo Dental Office
02.2023 - Current
- Provide technical support to people and organization with computer issues via phone or in person
- Conducting diagnostics and maintaining appropriate documentation
- Setting up/installing computer equipment (cables, operating systems, software)
IT Associate
Petersen Automotive Museum
05.2016 - 03.2019
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Researched product and issue resolution tactics to address customer concerns
- Collaborated with director to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests
- Generated reports to track performance and analyze trends
Education
Bachelor of Arts - Computer Science, Japanese
LOS ANGELES CITY COLLEGE
Los Angeles, CASkills
- Event Support
- Processing Credit Card Payments on POS
- Dynamic Communication Skills
- Microsoft Office
- Technical Support and Assistance
- Database Administration
- Document Control
Languages
- Spanish, Native or Bilingual
- Japanese, Limited Working
Timeline
Computer Support Specialist
Dr.Kuo Dental Office
02.2023 - Current
Guest Relation
Natural History Museum of Los Angeles
03.2022 - Current
IT Associate
Petersen Automotive Museum
05.2016 - 03.2019
Bachelor of Arts - Computer Science, Japanese
LOS ANGELES CITY COLLEGE
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