MS Office
Karin Du Plessis
Watford City,ND
Summary
Hardworking employee enthusiastic about learning Sales Management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Agent
New Leaf Hospitality
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Guesthouse Owner/Business Operations Manager
Farmlands Guesthouse
06.2017 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Franchise Owner of SAToyTrade
Self-employeed
01.2012 - 05.2017
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw payroll, business planning and marketing for franchise operations.
- Explained features and advantages of Educational Toys products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
No Degree - Veterinarian Assistant
Penn Foster College
Scottsdale, AZ 03.2021 - 01.2024
No Degree - The Fundamentals of Revenue Management
ESSEC Business School, USA
2020.04 - 2020.08
No Degree - The Fundamentals of Hotel Distribution
ESSEC, Business School, USA
03.2020 - 04.2020
Skills
- Customer Service
- Problem-solving skills
- Administrative Skills
- Sales expertise
Additional Information
I hold a USA Employment-Based Category 3 Green Card and possess a Social Security number, granting me authorization to engage in employment within the United States.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Front Desk Agent
New Leaf Hospitality
04.2024 - Current
No Degree - Veterinarian Assistant
Penn Foster College
03.2021 - 01.2024
No Degree - The Fundamentals of Revenue Management
ESSEC Business School, USA
2020.04 - 2020.08
No Degree - The Fundamentals of Hotel Distribution
ESSEC, Business School, USA
03.2020 - 04.2020
Guesthouse Owner/Business Operations Manager
Farmlands Guesthouse
06.2017 - 03.2020
Franchise Owner of SAToyTrade
Self-employeed
01.2012 - 05.2017
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