Claims Processor Bilingual Representative
MILE AUTO INSURANCE COMPANY
11.2021 - 11.2023
- Take FNOL (First Notice of Loss) reports, helping customers throughout filing process. (HOME OFFICE Job -Call Operator) Account average 30 calls per day + 100 emails tasks (back-office)
- Reviewed and analyzed Policy accounts to ensure accuracy on filing to the correct one.
- Actively listened to customers, established positive and trusting relationships with injured clients & handled concerns quickly, providing detailed explanations of insurance policies and claims processes.
- Provided Back-office support for our Adjusters by organizing supportive documents sent by either parties to corresponding files.
- Constantly reviewed claim files and supporting documents to catch any delays on certain "Adjuster" processes i can speed up, by sending a follow up email, making follow up calls for missing information to turn in, etc.
- Provided Back-Office support by processing certain steps behind a claim process, such as ordering POLICE REPORTS, APPRAISAL DISPATCHS, running OFACS, CARFAX. and total loss order, final APPRAISALS (ACV).
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Developed new training materials to enhance team knowledge and performance.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
