Karin Flores
Jupiter,FL
Summary
Dynamic leader with proven expertise in staff management and customer engagement. Skilled in conflict resolution and team collaboration, adept at driving productivity and fostering a positive work environment.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Catering and Events Coordinator/ Manager
Lynora's
07.2023 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Mortgage Consultant
Mortgage300
11.2021 - 05.2023
- Oversaw sales and underwriting processes of mortgage lending office.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Developed and implemented marketing campaigns to generate new business opportunities.
Client Relations
Access Medical Labs
03.2020 - 11.2021
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
Education
Communications
Florida Atlantic University
Boca Raton, FLSkills
- Staff management
- Task prioritization
- Team collaboration
- Excellent communication and customer service
- Problem solving
- Inventory management
- Complaint resolution
- Conflict resolution techniques
- Organization and prioritization
- Customer engagement
Languages
Spanish
English
Timeline
Catering and Events Coordinator/ Manager
Lynora's
07.2023 - Current
Mortgage Consultant
Mortgage300
11.2021 - 05.2023
Client Relations
Access Medical Labs
03.2020 - 11.2021
Communications
Florida Atlantic University
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