Dynamic nursing leader with extensive experience at Eastern Connecticut Health Network, excelling in regulatory compliance and quality improvement. Proven track record in enhancing patient satisfaction through strategic planning and compassionate care. Skilled in data evaluation and team development, fostering a culture of excellence and collaboration across departments.
Overview
40
40
years of professional experience
Work History
Interim Chief Nursing Officer
Eastern Connecticut Health Network
South Windsor
12.2024 - Current
Upheld nursing team conformity with Joint Commission standards and recommended practices to achieve maximum patient satisfaction.
Analyzed requirements for supplementary staff, equipment, and services informed by historical data and seasonal trends.
Led ongoing discussions with team members to evaluate challenges and explore opportunities in patient care.
Assessed data from multiple sources, such as surveys, metrics, and reports, to determine areas necessitating improvements in patient satisfaction or outcomes.
Fostered a culture emphasizing patient needs with a team-centered nursing practices approach.
Contributed to organizational committees targeting enhancement of nurse engagement, patient experience, and overall quality of care.
Fostered environment prioritizing diversity, inclusion, and respect for all individuals.
Fostered effective connections with leadership and staff by attending board meetings and orchestrating interdepartmental information sharing.
OOversaw financial planning for nursing departments across organization.
Formulated and executed strategies enhancing patient care quality and safety.
Formulated resource allocation protocols and analyzed grievances submitted by patients and family members.
Ensured adherence to federal regulations such as HIPAA privacy laws when handling confidential information.
IAnalyzed incidents involving patients or staff members in accordance with established protocols.
Responded swiftly to identified issues affecting compliance, patient satisfaction, or treatment quality.
Administrative Director of Nursing
ECHN
South Windsor
01.2023 - Current
Facilitated training programs ensuring compliance with regulations across organization.
Administered financial functions, including accounting, payroll processing, and budget oversight.
Developed administrative policies and systems supporting organizational objectives.
Identified staffing demands through interviewing, recruiting, and training new employees.
Examined workflows to recognize improvement opportunities throughout organization.
Evaluated performance metrics to assess departmental effectiveness and drive enhancements.
Collaborated with management to streamline workflows and eliminate redundant tasks.
Served as primary contact for requests and complaints at meetings and conferences.
Nurse Manager, Emergency Department
ECHN
South Windsor
01.2019 - Current
Supported floor nurses in patient care decisions using clinical judgment and facility policy knowledge.
Oversaw daily Emergency Department operations, including staffing assignments and shift scheduling.
Achieved departmental goals by implementing new processes and standards for patient care.
Mentored nursing staff on patient care practices, promoting professional growth.
Analyzed incidents and complaints related to patient care within the department.
Collaborated with physicians to develop comprehensive treatment plans for Emergency Department patients.
Conducted personnel interviews and managed hiring, disciplinary actions, and dismissals.
Instituted new policies to enhance patient care quality in the Emergency Department.
Assisted physicians with complex cases, providing additional support when needed.
Addressed and analyzed complaints from families, patients, and clinical staff, formulating solutions to complex challenges.
Facilitated resolution of staff disputes with efficiency.
Oversaw patient flow across department, facilitating optimal resource utilization.
Facilitated communication between nurses, doctors, and other healthcare personnel working within the department.
Developed and implemented patient care protocols to ensure quality care in the Emergency Department.
Advocated for patient requirements in collaboration with interdisciplinary team and applied defined treatment strategies.
Conducted regular performance reviews for nursing staff in the department.
Assumed individual or team roles during short-staffed periods or critical nursing situations
EMS Coordinator
ECHN
Manchester
01.2019 - Current
Oversaw compliance with applicable laws, regulations, standards, and policies pertaining to EMS.
Partnered with diverse teams to optimize overall patient care and response times.
Optimized records management system for processing personnel information and compiling reports.
Facilitated development and implementation of EMS policies and procedures.
Facilitated collaboration among departments to ensure optimal functionality of EMS
Cultivated open dialogue and transparency with governing boards, department heads, and medical staff.
Coordinated targeted training sessions for personnel overseeing organization's EMS focused on relevant content
Interim Nursing Director ED
CCMC
Hartford
01.1995 - 01.1997
Managed operations to optimize efficiency
Registered Flight Nurse
Hartford Hospital
Hartford
01.1985 - 01.1995
Implemented nursing processes to guarantee quality care for critically ill or injured patients utilizing , rotor-wing aircraft, and ground ambulances.