Karin Holben
Woodstock,GA
Summary
Seasoned Director of Event Sales and Services, knowledgeable in all aspects of event planning and execution, from concept to completion. Skilled in managing budgets, coordinating vendors, and overseeing logistics for diverse events ranging from corporate conferences to large-scale festivals. Proven record of creating memorable experiences while ensuring client satisfaction and maintaining cost efficiency. Creative problem solving. Known for fostering positive relationships with stakeholders and leading productive teams.
Overview
31
31
years of professional experience
Work History
Director of Event Sales and Services / General Man
Atlanta Woman'S Club / The Wimbish House
Atlanta, GA
12.2014 - Current
- Direct and organize the daily operations of a historic mansion/event venue in order to maintain the highest standards in quality, service, and historic preservation.
- Prepare associates' schedules to allow for the appropriate service levels while maintaining expenses in line with projected budget.
- Prepare monthly reports of revenue, labor cost, and expenses to ensure financial goals are met.
- Hiring, training and development of associates. Provide a professional and positive work environment. Ensure that correct and consistent service standards are demonstrated by all associates and vendors at all times.
- Marketing, promotions, and event production of biannual wedding showcases at the venue.
- Representing and promoting the venue at industry trade shows/meetings.
- Develop and manage sales/marketing operating budgets. Plan, manage, and execute advertising and promotion activities for print and social media.
- Develop and recommend positioning and pricing strategy to produce the highest possible revenue. Oversee and evaluate current market research, and adjust marketing strategy to meet changing competitive conditions. Monitor competitors' sales and marketing activities.
- Establish and maintain a consistent image throughout all promotional materials and events.
Patient Care Advocate
MdNet Solutions
01.2010 - 01.2012
- Developed practice-specific knowledge, skill and attitude competencies that were central to becoming a reliable, seamless extension of 35+ healthcare provider clients
- Facilitated comprehensive and effective communication with patients, surgeons and all levels of medical staff, exercising discretion and empathy for each patient's welfare
- Proficient in triaging approximately 18,000 patient calls per year to include: scheduling new and existing patient appointments with bariatric & general surgeons, seminar & event registrations, addresses patient medical concerns and route to appropriate clinical provider
Client Service Manager
McKesson
Boston, MA
07.1993 - 10.2001
- Client Service Manager for production clients in Southeast Region and Puerto Rico
- Identified opportunities and sold Additional Service Offerings (ASO) and met/exceeded monthly sales goals
- Project managed ASO's as needed.
- Triage issue resolutions.
- Coordinate product support and problem resolution.
- Responsible for identifying solutions for client needs.
- Worked closely with Sales staff, assisted with writing RFIs and RFPs.
Project Manager
McKesson
01.1998 - 01.2000
- Project Manager for clients in the Southeast Region and Puerto Rico
- Responsible for the implementation of our CRMS and CCS products within various complex Information Systems; often coordinating several systems and data sources
- Coordinate weekly meetings/conference calls/preparation of Encounter Reports and Monthly Executive Status Reports
Education
University of Maine
Farmington MEBoston University
Boston, MASkills
- Account Updates
- Client service standards
- Report Generation
- Schedule Management
- Strong leadership
- Exceptional communication
- Client Relationship Building
- Sales proficiency
- Training and mentoring
- Client issue resolution
- Creative Direction
- Vendor negotiation
- Social Media Strategy
- Event Marketing
- Client Relations
- Contract Negotiation
- Event Coordination
- Attention to Detail
- Problem-solving aptitude
- Active Listening
- Teamwork and Collaboration
- Catering Coordination
- Sales Strategies
- Communications and Media
- Budget Oversight
- Team building
- Excellent Communication
- Event Planning
- Event sales
- Scheduling
- Creativity and Adaptability
- Interpersonal Communication
- Event Budgeting
- Professional Demeanor
Websites
References
References available upon request.
Timeline
Director of Event Sales and Services / General Man
Atlanta Woman'S Club / The Wimbish House
12.2014 - Current
Patient Care Advocate
MdNet Solutions
01.2010 - 01.2012
Project Manager
McKesson
01.1998 - 01.2000
Client Service Manager
McKesson
07.1993 - 10.2001
University of Maine
Boston University
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