Karin Lundgren Dabney
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Horse Trainer
Self-employed
04.2022 - Current
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Rode horses in training sessions and provided feedback on performance.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
Customer Success Coordinator
GoLeanSixSigma.com
03.2021 - 03.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to supervisor to provide insights into customer success.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Shift Manager
Raising Cane's Chicken Fingers
03.2012 - 03.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
High School Diploma -
St. Amant High School
Saint Amant, LA05.2011
Skills
- Customer Service
- Managing Multiple Tasks
- HubSpot (SaaS) and Gmail
- Problem-Solving Ability
- Typing Proficiency
- Verbal and Written Communication
- Critical Thinking
- Professional Telephone Demeanor
- Customer Feedback
- CRM Software
- Computer Proficiency
- Account Management
Certification
- Six Sigma Yellow Belt
Interests
- Website building and design
- HTML and CSS coding
- Community volunteering
- Health and wellness
- Horseback riding
- Hiking and traveling
Timeline
Professional Horse Trainer
Self-employed
04.2022 - Current
Customer Success Coordinator
GoLeanSixSigma.com
03.2021 - 03.2022
Shift Manager
Raising Cane's Chicken Fingers
03.2012 - 03.2017
High School Diploma -
St. Amant High School
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