Karin McDonough
Centralia,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Medical Office Assistance
Deaconess Specialty Clinic
01.2021 - Current
- Experience in Endocrinology, Orthopedics, ENT Specialty Clinics.
- Manage front office duties including answering phones, checking office mail and email. Communicating with patients and insurance companies.
- Prepare and process patient referrals and transfer requests.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Verifies client information, medical history, and confirming purpose of visit in accordance with protocols.
- Complete administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Security Officer
Allied Universal Security Services
01.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Insurance Claims Representative
Teleperformance
10.2019 - 01.2020
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Interviewed policyholders to verify information and obtain additional details.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
Hardware Sales Associate
Menards
10.2018 - 06.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
RLOA Claim Representative
Sedgwick Claims Management Services Inc.
06.2016 - 08.2018
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Investigated accidents or incidents to determine cause and extent of damages.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Checked documentation for accuracy and validity on updated systems.
- Received and reviewed medical information for accommodation requests on a per-case basis
- Maintained confidentiality of patient finances, records, and health statuses.
Inside Sales Associate
Deco Tool Supply
07.2011 - 05.2016
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Reviewed sales performance per client and generated key reports for weekly, monthly, and quarterly meetings.
Office Manager
Roberts Dairy
01.1996 - 05.2011
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
Education
High School Diploma -
Moline Senior High School
Moline, IL05.1985
Skills
- Customer Service
- Computer Proficiency
- Time Management
- EMR Software
- Medical Records Maintenance
- Appointment Scheduling
- Patient Relations
- Multitasking and Organization
- Calendar Management
Timeline
Medical Office Assistance
Deaconess Specialty Clinic
01.2021 - Current
Security Officer
Allied Universal Security Services
01.2020 - 01.2021
Insurance Claims Representative
Teleperformance
10.2019 - 01.2020
Hardware Sales Associate
Menards
10.2018 - 06.2019
RLOA Claim Representative
Sedgwick Claims Management Services Inc.
06.2016 - 08.2018
Inside Sales Associate
Deco Tool Supply
07.2011 - 05.2016
Office Manager
Roberts Dairy
01.1996 - 05.2011
High School Diploma -
Moline Senior High School
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