Karin McDonough
Iowa City,IA
Summary
Experienced professional with a strong commitment to excellence and a proven track record of achieving results. Ready to take on the role of Office Manager. Highly skilled in collaborating with teams and adept at adapting to evolving requirements. Demonstrated reliability in administrative management, scheduling, budgeting, and coordinating staff. Recognized for exceptional communication, problem-solving, and organizational abilities.
Overview
29
29
years of professional experience
Work History
Office Administrator
Clark Associates Prosthetics & Orthotics
03.2024 - Current
- Organize office procedures
- Manage Practitioners schedule
- Managing official correspondence
- Work together with Corporate office to update and maintain office policies as needed
- Preparing letters, memos, emails and reports
- Verifying patient insurance
- Managing Prior Authorizations
- Requesting medical
- Ordering of office supplies
- Invoicing
- Support other teams within organization as needed
- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions
- Supported the finance department in processing invoices and expense reports
- Tracked inventory of office supplies and ordered new materials as needed
- Managed office calendar, scheduling appointments and meetings for staff members
- Assisted with onboarding of new employees; prepared necessary paperwork and facilitated orientation process
Medical Office Manager
Deaconess Specialty Clinic
01.2021 - 03.2024
- Oversaw the daily operations of a busy medical office practice, ensuring a smooth workflow and efficient patient care.
- Managed a team of administrative staff members, providing guidance, training, and performance reviews.
- Implemented an electronic health record system to streamline patient documentation and improve accuracy.
- Developed and established office policies and procedures to ensure compliance with HIPAA regulations.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Managed the billing of surgeries.
- Conducted regular audits of billing processes to identify errors or discrepancies in coding or documentation.
- Collaborated with insurance companies to resolve claim denials or delays in the reimbursement process.
- Developed and maintained positive relationships with healthcare providers, fostering a collaborative work environment., fostering a collaborative work environment
Insurance Claim Representative
Teleperfomance
10.2018 - 01.2021
- Followed up with customers regarding unresolved issues.
- Examined reports, accounts, and evidence to determine the integrity and accuracy of all information.
- Analyzed and addressed escalated claims, resolving them quickly.
- Interviewed policyholders to verify information and obtain additional details as needed.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
- Modified, updated, and processed existing policies.
Return to Work Leave of Absence Claim Representative
Sedgwick CMS
06.2016 - 08.2018
- Analyzed and addressed escalated claims to resolve issues as soon as possible.
- Collaborated with internal departments and external vendors to resolve claims quickly.
- Followed up with customers on any unresolved issues.
- Investigated accidents or incidents to determine the cause and extent of damages.
- Prepared and presented detailed reports on claim issues to management to support decision-making.
- Checked documentation for accuracy and validity in updated systems.
- Received and reviewed medical information for accommodation requests on a case-by-case basis.
- Maintained confidentiality of patient finances, records, and health statuses.
Inside Sales Associate
Deco Tool Supply
07.2011 - 05.2016
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Researched and identified potential new accounts for sales development.
- Collaborated with partners to close deals for sales development.
- Identified consumer interests and key market indicators for new accounts.
- Reviewed sales performance per client and generated key reports for weekly, monthly, and quarterly meetings.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Office Manager
Roberts Dairy
01.1996 - 05.2011
- Maintained confidential employee records to ensure compliance with privacy regulations.
- Conducted interviews and hired all office staff.
- Prepared reports on office expenses, budget variances, and operational performance for senior management review.
- Collaborated with the HR department to ensure compliance with employment laws and regulations while maintaining accurate personnel files.
- Instituted regular staff meetings to enhance communication across departments, improving collaboration.
- Managed end-of-month billing and invoicing.
- Maintained accurate financial records by reconciling accounts payable and receivable transactions to ensure balanced budgets.
- As a liaison between upper management and staff members, facilitating open communication to address concerns or issues promptly.
Education
Some College (No Degree) - Business Administration And Management
Blackhawk Community College
Moline, ILHigh School Diploma -
Moline High School
Moline05-1985
Skills
- Time management
- Office Manager
- Database entry
- Office management
- Verbal communication
- Document management
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- File maintenance
- Epic
- Kronos
- Medical Records
- EMR systems
Personal Information
- Willing To Relocate: Florida
- Authorized To Work: US for any employer
Timeline
Office Administrator
Clark Associates Prosthetics & Orthotics
03.2024 - Current
Medical Office Manager
Deaconess Specialty Clinic
01.2021 - 03.2024
Insurance Claim Representative
Teleperfomance
10.2018 - 01.2021
Return to Work Leave of Absence Claim Representative
Sedgwick CMS
06.2016 - 08.2018
Inside Sales Associate
Deco Tool Supply
07.2011 - 05.2016
Office Manager
Roberts Dairy
01.1996 - 05.2011
Some College (No Degree) - Business Administration And Management
Blackhawk Community College
High School Diploma -
Moline High School
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