Karin Morris
Cottonwood Heights,UT
Summary
Dedicated Office Assistant with over 25 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Word, Excel, and Outlook, and the ability to adapt to new software programs quickly. History achieving multiple tasks at once.
Overview
25
25
years of professional experience
Work History
Office Specialist
Angela Kongeal LCSW LSOE
06.2023 - Current
- Coordinates and edits the production of comprehensive reports required by the court for all recipients who are involved with both the criminal justice and mental health systems.
- Optimizes scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrates adaptability by quickly learning new software programs and office tools as required, continuously improving skill set, and attending training sessions on new applications.
- Handles incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Communicates with court officials concerning issues of a confidential nature related to court orders, judicial proceedings and reports related to patient progress.
Securities Operations Specialist
Wells Fargo Corporate Headquarters
06.2021 - 08.2023
- Collaborated with internal teams to develop process improvements for the handling of complex securities transactions.
- Provided exceptional client service by promptly addressing inquiries related to account balances and transaction activities.
- Contributed to risk management initiatives by identifying potential areas of vulnerability within operations processes.
- Effectively communicated with financial advisors across various departments to address discrepancies in a timely manner.
- Seamlessly used multiple computer screens and software applications simultaneously.
Security Lobby Professional
Wells Fargo Corp. Headquarters/Allied Universal
02.2020 - 06.2021
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Skilled at building good rapport with Wells Fargo team members, vendors, visitors, and administrators.
- Able to work independently or in a team setting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments using multiple software programs.
Correctional Officer
Illinois Department Of Corrections
08.1999 - 05.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- By Warden's request, edited institutional policy manuals to make facility safe and more efficient.
- Processed orders and coordinated with multi-disciplinary teams to ensure procedures and policies were followed.
- Developed new daily schedules for 4000 inmate's movements within the facility.
- Developed a new filing system.
- Welcomed staff, visitors, and vendors and entered in their credentials into national database.
Education
Bachelor of Science - Communications
Southern Illinois University Carbondale
Carbondale, IL05.1998
Skills
- Customer Service
- Calendar Management Experience
- Time Management
- Critical Thinking/Problem Solving
- Microsoft Word, Excel, Outlook, Powerpoint
- De-escalation Tactics
Timeline
Office Specialist
Angela Kongeal LCSW LSOE
06.2023 - Current
Securities Operations Specialist
Wells Fargo Corporate Headquarters
06.2021 - 08.2023
Security Lobby Professional
Wells Fargo Corp. Headquarters/Allied Universal
02.2020 - 06.2021
Correctional Officer
Illinois Department Of Corrections
08.1999 - 05.2015
Bachelor of Science - Communications
Southern Illinois University Carbondale
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