Karin Myska
Bristol
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction. Able to take on a leadership roll and provide useful tips when necessary.
Overview
3
3
years of professional experience
Work History
Crew Member
Tropical Smoothie Cafe
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members and accepted feedback from management.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Fostered positive team environment by assisting coworkers during rush periods.
Youth Camp Counselor
Winding Trails
06.2022 - Current
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counselors to maintain a healthy and safe environment for the campers and other staff members.
- Communicated regularly with parents regarding camper progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Provided support to campers during challenging activities, boosting their self-confidence and resilience.
- Implemented conflict resolution strategies to address and resolve issues between campers.
- Enforced camp rules consistently yet fairly, prioritizing safety.
- Led groups of children safely through variety of camp activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Worked with children of varying age, interest, skill, and developmental levels.
Phone Communications
J. Timothy's Tavern
09.2022 - 03.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Handled complaints in an effective and timely manner, seeking members of management when necessary.
- Took orders and payments over the phone, ensuring accuracy and efficiency by repeating information given to me.
- Directed costumers to the correct employees when receiving calls about reservations, booking private rooms for events, and large catering orders.
- Maintained an organized work environment when taking and storing orders that were placed for a future pick up day and time.
- Maintaining a sympathetic and apologetic tone when having to give unfortunate news for various reasons, such as wait times for both inside the restaurant and pick up orders, not being able to accommodate group size, and having no available reservations.
- Communicated well with other staff members including, management, kitchen staff, store employees, and servers, maintaining a healthy and understanding work environment.
Education
High School Diploma -
Bristol Central High School
Bristol, CT06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Leadership qualities
- Telephone etiquette
- Integrity and honesty
Timeline
Crew Member
Tropical Smoothie Cafe
09.2024 - Current
Phone Communications
J. Timothy's Tavern
09.2022 - 03.2024
Youth Camp Counselor
Winding Trails
06.2022 - Current
High School Diploma -
Bristol Central High School
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