Summary
Overview
Work History
Education
Skills
Timeline
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Karin Pudwill

Pantego,TX

Summary

Accomplished in elevating customer service standards at Rue Gilt Groupe, I leveraged my problem resolution and team collaboration skills to mentor staff and enhance customer satisfaction. My strategic approach to employee management and customer support led to significant improvements in service quality, fostering a culture of excellence and achieving consistent positive feedback. Seasoned Customer Associate with over 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

27
27
years of professional experience

Work History

Customer Service Associate

Rue Gilt Groupe
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers
  • Mentored new hire employees
  • Identified and resolved discrepancies and errors in customer accounts.

Tier 2 Customer Service Associate

Crate & Barrel, CB2
01.2020 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Tier 1 Customer Service Associate

Crate & Barrel, CB2
04.2019 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate, Assistant Manager, Manager

Nordstrom
06.1997 - 05.2001


  • Built relationships with customers to encourage repeat business.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

John Muir High School
Pasadena, CA

Pasadena City College
Pasadena, CA

Skills

Customer Service

Customer Support

Problem Resolution

Team Collaboration

Customer Complaint Resolution

Quality Assurance

Employee Management

Cross-Functional Team Collaboration

Administrative and Office Support

Employee Coaching

Project management abilities

Staff education and training

Timeline

Customer Service Associate

Rue Gilt Groupe
05.2022 - Current

Tier 2 Customer Service Associate

Crate & Barrel, CB2
01.2020 - 08.2022

Tier 1 Customer Service Associate

Crate & Barrel, CB2
04.2019 - 08.2022

Sales Associate, Assistant Manager, Manager

Nordstrom
06.1997 - 05.2001

High School Diploma -

John Muir High School

Pasadena City College

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Karin Pudwill