Karin Roberts
Pensacola
Summary
Dynamic and dependable food service professional with extensive experience at Grand Hotel & Spa. Proven expertise in food safety and exceptional customer service, consistently creating memorable dining experiences. Adept at menu design and conflict resolution, fostering teamwork to enhance operational efficiency and guest satisfaction. Committed to maintaining high sanitation standards.
Organized and energetic Breakfast Attendant with over 4 years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Friendly DRA (dining room assistance) with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Adaptable DRA (dining room assistance) accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Dynamic individual with hands-on experience in DRA work/Buffet work and banquets and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
DRA\Buffet Attendant\banquet Server
Grand Hotel & Spa
05.2021 - Current
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Adhered to all health and safety regulations while serving food and beverages.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled food and beverage orders for up to 600 guests, delivering prompt and friendly service.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and safe work environment.
- Replenished condiments and other supplies at tables and service bars.
Team Member
Wendys
01.2018 - 10.2020
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Escambia High School
1310 N 65th Ave, Pensacola FL05-2016
Skills
- Food storage
- Food presentation
- Sanitation procedures
- Menu design
- Food safety
- Excellent customer service
- Allergy awareness
- Meal prep
- Expo and line support
- Inventory rotation
- Conflict resolution
- Staff development
- Resolving complaints
- Dependable and cooperative
- Serve customers
- Guest service
- Table and dining room setup
- Listening skills
- Preventing food spoilage
- Customer satisfaction
- Coffee and tea service
- Food-grade sanitizers
- Server support
- Teamwork
- Analytical thinking
- Patient relations
- Basic math
- Problem-solving aptitude
- Back of house management
- Positive attitude
- Critical thinking
- Health and safety regulations
- Stock rotation
- Professional demeanor
- Collaboration and teamwork
- Equipment maintenance
- Food safety compliance
- Meal preparation
- Superior communication skills
- Food and beverage service
- Team leadership
- Menu knowledge
- Decision-making
- Cleaning and sanitizing
- Excellent communication
- Team building
- Time management abilities
- Cleaning
- Sweep floors
- Hygiene practices
- Health and safety compliance
- Self motivation
- Soda syrup replacement
- Supply restocking
- Multitasking Abilities
Accomplishments
- Achieved more tables brought in for servers through effectively helping with bussing and cleaning and resetting tables.
- Collaborated with team of 13 servers in the development of brunch service every Sunday.
- Achieved the best time by completing DRA duties such as stocking before we open for business with accuracy and efficiency.
Languages
English
Full Professional
Timeline
DRA\Buffet Attendant\banquet Server
Grand Hotel & Spa
05.2021 - Current
Team Member
Wendys
01.2018 - 10.2020
Escambia High School
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