Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karin Patricio

Apopka

Summary

Dynamic and results-driven professional with extensive experience in customer service at NYPD Pizza. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and maintaining high standards of cleanliness, demonstrating strong work ethic and integrity. Adaptable team player committed to fostering positive relationships and achieving operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier

NYPD PIZZA
11.2021 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Manager

NYPD Pizza
11.2021 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Calle 3
01.2018 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Janitor

Monterey Mushrooms InC
01.2016 - 06.2016
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.

Server

Lomas Del Sol
11.2014 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Busser

Lomas Del Sol
04.2014 - 11.2014
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.

Education

GED -

Department of Education
Orlando, FL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling

Certification

Food Safety Manager

Timeline

Cashier

NYPD PIZZA
11.2021 - 11.2024

Manager

NYPD Pizza
11.2021 - 11.2024

Cashier

Calle 3
01.2018 - 11.2018

Janitor

Monterey Mushrooms InC
01.2016 - 06.2016

Server

Lomas Del Sol
11.2014 - 12.2015

Busser

Lomas Del Sol
04.2014 - 11.2014

GED -

Department of Education

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