Karin Rowe
Customer Service Representatve
KOSCIUSKO,MS
Summary
- PROFESSIONAL ADMINISTRATIVE LEADER/CUSTOMER SERVICE REPRESENTATIVE Customer Service
- Store Manager Leadership and Supervision Eligibility Specialist Troubleshooting Admissions Specialist Public Relations Detail Oriented Interpersonal Communication Record Keeping Critical Thinking and Active Listening Administrative Skills Advanced knowledge of office equipment (computer, scanner, copiers, fax machines, postage, etc.) Route and direct calls to appropriate staff and messaging center Create and develop correspondence, memos and other written communications Prepare reports and schedules for upper management and staff Checked to ensure that appropriate changes were made to resolve customers' problems Review insurance policy terms to determine whether a particular loss is covered by insurance Determined charges for services requested, collect deposits or payments, or arrange for billing Refer unresolved customer grievances to designated departments for further investigation Record information about financial status of customers and status of collection efforts Notify credit departments and turn over account records to attorneys when customers fail to respond to collection attempts
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits Leadership Skills Monitor sales activities to ensure that customers receive satisfactory service and quality goods Inventory stock and reorder when inventory drops to a specified level Instruct staff on how to handle difficult and complicated sales Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate Establish and implement policies, goals, objectives, and procedures for their department
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Conduent
12.2016 - Current
- Company Overview: formerly XEROX
- Formerly XEROX
Driver
Reliance Transportation
05.2008 - 06.2011
Store Manager
Fred's Retail Stores
01.2007 - 01.2008
Manager Trainee
CATO's
01.2006 - 01.2007
Store Manager
Dollar General
01.2004 - 01.2005
Education
B.S. - Psychology, Crisis Counseling
Argosy University
Phoenix, Arizona03.2025
B.S. - Psychology, Crisis Counseling
Liberty University
Lynchburg, VA11.2016
General Curriculum -
Elston High School
Michigan City, IN01.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Microsoft PowerPoint
- Administrative support
- Prioritization
- De-escalation techniques
- Building rapport
- Quality control
- Customer education
- Coordination
- Multi-line phone talent
- Order fulfillment
- Account updating
- Office equipment proficiency
- Proofreading
- CRM software
Timeline
Customer Service Representative
Conduent Call Center
09.2022 - Current
Customer Service Representative
Conduent
12.2016 - Current
Driver
Reliance Transportation
05.2008 - 06.2011
Store Manager
Fred's Retail Stores
01.2007 - 01.2008
Manager Trainee
CATO's
01.2006 - 01.2007
Store Manager
Dollar General
01.2004 - 01.2005
B.S. - Psychology, Crisis Counseling
Argosy University
B.S. - Psychology, Crisis Counseling
Liberty University
General Curriculum -
Elston High School
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