Karin Spindola
Houston,TX
Summary
Results-driven customer service professional with expertise in enhancing guest satisfaction through effective problem-solving and team leadership. Skilled in managing operations and staff performance to improve service delivery. Experienced in implementing strategies that increase operational efficiency and elevate service quality in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Service Consultant
Progressive
Remote, TX
01.2024 - 02.2026
- Streamlined billing processes and maintained accurate records using insurance software.
- Exhibited exceptional communication skills to enhance service delivery quality.
- Consistently met deadlines while exceeding performance metrics in a remote work environment.
- Resolved challenging situations with dissatisfied customers through effective problem-solving techniques.
- Ensured compliance with state laws, regulations, and company policies at all times.
Front office Supervisor/Auditor
Westin Hotel/Landry's Inc.
Houston, TX
01.2022 - 01.2024
- Oversaw staff performance to ensure exceptional customer service delivery.
- Managed room assignments and reservations to maximize occupancy rates.
- Resolved disputes efficiently, maintaining a positive environment for guests.
- Trained and mentored staff, enhancing team capabilities and service quality.
- Completed overnight financial audit reports, including balancing, reconciliation, and budgeting tasks.
- Maintained accurate payment information with strict adherence to financial protocols.
- Coordinated events and handled group bookings for VIP guests.
- Implemented strategies to improve overall operation efficiency.
- Handled customer complaints in a professional manner.
Cake Decorator (part-time)
Baskin Robbins Ice Cream
Katy, Texas
07.2021 - 01.2022
- Designed customized cake decorations for various occasions.
- Inspected cakes to ensure quality and aesthetic standards before delivery.
- Guided customers in selecting personalized cake designs and flavors.
- Organized and maintained cleanliness of decorating workspace for efficient operations.
- Assisted in stocking supplies and organizing inventory efficiently.
Dessert Maker/Barista Shift Supervisor
Proper Rose Garden
Katy, Texas
06.2020 - 12.2021
- Prepared and crafted a variety of premium tea beverages for customers.
- Executed maintenance tasks, including cleaning surfaces and coffee makers, to uphold hygiene standards.
- Created a variety of desserts using seasonal ingredients and innovative techniques.
- Oversaw dessert preparation process, ensuring on-time order fulfillment and quality consistency.
- Developed new dessert recipes to enhance the menu offerings and customer satisfaction.
- Tracked inventory levels and coordinated supply orders to ensure uninterrupted stock availability.
Box Office Supervisor
Star Cinema Grill
Katy, TX
09.2018 - 06.2020
- Ensured seamless guest experiences by managing a team of cashiers effectively.
Handled high-volume transactions and coordinated ticket sales to maximize efficiency.
Resolved customer disputes efficiently, maintaining high levels of satisfaction.
Supported management by monitoring operations and suggesting enhancements.
Conducted regular balancing of cash drawers to guarantee accurate financial reporting. - Supervised box office staff to ensure efficient ticket sales operations.
- Managed inventory of tickets and promotional materials for upcoming films.
- Trained new employees on customer service protocols and point-of-sale systems.
Education
High School Diploma -
Foster High School
TX01-2020
Skills
- Customer service and issue resolution
- Call handling and etiquette
- CRM software proficiency
- Payment processing
- Multitasking in high-stress environments
- Documentation and reporting skills
- Data entry proficiency
- Hospitality industry experience
- Inventory management strategies
- Cake decorating techniques
- Recipe development and interpretation
- Baking techniques and skills
- Financial auditing expertise
- Staff training and development
- Team leadership abilities
- Critical thinking skills
- Adaptability and flexibility
- Active listening skills
- Empathy and patience
Timeline
Service Consultant
Progressive
01.2024 - 02.2026
Front office Supervisor/Auditor
Westin Hotel/Landry's Inc.
01.2022 - 01.2024
Cake Decorator (part-time)
Baskin Robbins Ice Cream
07.2021 - 01.2022
Dessert Maker/Barista Shift Supervisor
Proper Rose Garden
06.2020 - 12.2021
Box Office Supervisor
Star Cinema Grill
09.2018 - 06.2020
High School Diploma -
Foster High School