Karin Strouckel
Rapid City,SD
Summary
Dynamic entrepreneur with a proven track record in enhancing operational efficiency and customer relations at Cardiac Devices of South Dakota. Skilled in marketing tactics and relationship building, I successfully trained teams and cultivated lasting client connections, ensuring exceptional service quality and satisfaction.
Dynamic individual with hands-on experience in direct patient care in teaching family members to do ICD and Pacemaker home monitoring of cardiac devices setting up home monitoring,and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Services Representative position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Owner Karin’s Cleaning Services
Self Employed
01.1995 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Independent Hair Stylist
Self Employed
08.1991 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Processed payments, entering sales in register for prompt customer service.
Client Service Representative/Medical Assistant
Cardiac Devices of South Dakota
07.2020 - 01.2021
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
No Degree - Certified Cosmetologists
Stewart School
Sioux Falls, SD08-1991
No Degree - BLS Certified
American Heart Association
08-1991
High School Diploma -
Bowdle High School
Bowdle, SD07-1990
Skills
- Marketing tactics
- Social media control
- Service quality assurance
- Business marketing
- Customer relations
- Small business operations
- Relationship building
Timeline
Client Service Representative/Medical Assistant
Cardiac Devices of South Dakota
07.2020 - 01.2021
Owner Karin’s Cleaning Services
Self Employed
01.1995 - Current
Independent Hair Stylist
Self Employed
08.1991 - Current
No Degree - Certified Cosmetologists
Stewart School
No Degree - BLS Certified
American Heart Association
High School Diploma -
Bowdle High School
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