Karin Weatherford
Hamburg,NJ
Summary
Talented CSC with 31 years experience within Staples Organization. Excels in communication, customer relations, very knowledgeable of systems and best practices. Experience with leadership tasks that I can incorporate into this role.
Overview
31
31
years of professional experience
Work History
Customer Success Consultant
Staples Advantage
01.1993 - Current
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Managed maintenance of accounts and assisted with new account implementations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Personal Shopper
ShopRite
05.2017 - 01.2019
- Personal shopper in store's Shop from Home Department.
- Assisted with training new hires and conducting performance evaluations.
- Oversaw delegating of work within the department.
- Monitored work performance and provided feedback to employees on how to improve.
Education
High School Diploma -
Boonton High School
Boonton, NJ06.1990
Skills
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Complex Problem Solving
- Customer Service
- Customer Relationship Management
- Verbal and Written Communication
- Analytical Thinking
- Time Management
- Decision Making
- Adaptable
Timeline
Personal Shopper
ShopRite
05.2017 - 01.2019
Customer Success Consultant
Staples Advantage
01.1993 - Current
High School Diploma -
Boonton High School
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