Karin Young

• Enhanced business website functionality and user experience by upgrading its features, navigation, and overall presence that improving website performance by 25%.
• Craft compelling marketing flyers that not only attract attention but also drive action and reinforce brand messaging.
• Assisted in managing social media campaigns, increasing engagement by 10% across Instagram and Facebook.

• Worked alongside Chernoff Newman's team across all offices (Columbia, Charleston, Charlotte, Orlando)
• Joined Chernoff Newman's team in virtual and in-person internal and client-facing meetings
• Met one-on-one with agency leadership in informational interviews
• Hands-on work with each discipline within the agency: public relations/social media, creative/graphic design, interactive/web, paid media and account service
• Researched and contacted broadcast vendors in 14 markets to support media team efforts; participated in media planning for state agency agriculture departments
• Completed 4A’s Agency Fundamentals course

• Keep up-to-date with industry standards, trends, and techniques to provide optimal aesthetic services to every client
  • Closely pay attention to detail by tailoring applications based on the client's features
  • Consult and communicate with clients to provide them with the best customer service and experience possible

• Welcome each customer warmly and actively engage with them to ensure a valuable, customer-centric experience
• Promote product offerings and drive sales through targeted marketing efforts, including seasonal discounts and special offers.
• Utilize POS system to process sales, returns, online orders, and gift card activations
• Effectively handle customer inquiries, providing expert solutions and ensuring a positive experience
• Increase conversion by 80% within an hour by promptly uncovering customers' needs to ensure optimal satisfaction through quality-based recommendations