Karina Aldava
Concord,CA
Summary
Driven healthcare operations manager with a strong background in care coordination, leadership, and administration. Excel at resolving complex care challenges through strategic problem-solving, managing large teams, and ensuring regulatory compliance. Bilingual, and known for her organizational and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager/Care Manager
Homewatch CareGivers
Oakland
07.2022 - Current
- Managed client billing, including submission of long-term care insurance claims for CalPERS, New York Life, Genworth, TransAmerica, and VA.
- Oversaw payroll processing for all employees, ensuring accuracy and timeliness.
- Led a team of over 200 employees in coordinating care services and maintaining high standards of client care.
- Conducted recruitment efforts, including organizing interviews and overseeing onboarding with necessary training and licensing.
- Developed and updated individualized care plans to optimize outcomes for each client.
- Scheduled care appointments and managed service delivery to ensure timely assistance for clients.
- Facilitated communication among clients, families, and care teams to enhance service quality.
- Performed regular audits on employee files to ensure compliance with company policies and regulatory standards.
Unit Coordinator
Reutlinger community
Danville
11.2021 - 08.2022
- Overseen office staff and assisted with marketing efforts as needed
- Developed and maintained relationships with Hospitals, VA, and Rehabilitation centers
- Ordered Nursing unit Supplies ensuring adequate inventory and timely restocking to maintain smooth operations in the healthcare environment
- Prioritized safe care for patients, staff and visitors
- Assisted with processing patient admissions, transfers and discharges
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems
- Coordinate scheduled between clients and caregivers/match the best fit
Scheduler
ALL SEASONS HOMECARE
Pleasant Hill
01.2020 - 11.2021
Education
Bachelor of Science - Forensic Science
Arizona State University
AZ05.2027
High school diploma -
Armijo High School
CA06.2015
Skills
- Case management
- Care plans
- Home care scheduling
- Leadership
- Excel
- Microsoft Word
- Negotiation
- Production planning
- Utilization management
- Long-term care coordination
- Workflow coordination
- Decision-making
- Team management
- Supervision and leadership
- Quality assurance
- Problem resolution
- Billing cycle performance
- Understanding of billing processes
Certification
- CPR/AED
- BLS for Healthcare Providers
- First Aid Certification
Timeline
Operations Manager/Care Manager
Homewatch CareGivers
07.2022 - Current
Unit Coordinator
Reutlinger community
11.2021 - 08.2022
Scheduler
ALL SEASONS HOMECARE
01.2020 - 11.2021
Bachelor of Science - Forensic Science
Arizona State University
High school diploma -
Armijo High School
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