Karina Alvarez
Ukiah,CA
Summary
Dynamic Patient Service Representative with a proven track record at Mendocino Community Health Centers, excelling in customer service and HIPAA compliance. Skilled in insurance verification and adept at fostering patient trust through effective communication. Recognized for enhancing patient satisfaction and streamlining appointment processes in high-pressure environments, fluent in Spanish.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Mendocino Community Health Centers
02.2024 - Current
- Assisted patients with appointment scheduling and insurance inquiries, enhancing overall service experience.
- Managed patient check-in procedures, ensuring compliance with health center protocols and privacy regulations.
- Collaborated with healthcare providers to streamline patient communication and improve appointment flow.
- Addressed patient concerns effectively, contributing to improved satisfaction and retention rates.
- Utilized electronic health record (EHR) systems for accurate data entry and retrieval of patient information.
- Provided support during peak hours, demonstrating adaptability in high-pressure environments while maintaining quality service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Dental Assistant
Ukiah Dental
10.2019 - 10.2022
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization processes to ensure compliance with safety regulations.
- Recorded patient treatment plans and updated medical histories accurately.
- Collaborated with dentists to facilitate efficient workflow during appointments.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Associate
In N Out Burger
08.2017 - 05.2019
- Operated cash register, ensuring accurate transactions and maintaining customer service standards.
- Trained new associates on food preparation and safety protocols, enhancing team performance.
- Monitored inventory levels, assisting in stock management to minimize waste and ensure availability.
- Assisted in maintaining cleanliness of workstations, complying with health and safety regulations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Gathered, organized and input information into digital database.
Education
Associate of Science - Allied Health
Mendocino Community College
Ukiah, CA06.2018
High School Diploma -
Ukiah High School
Ukiah06.2014
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Office administration
- Document filing
- Fluent in Spanish
Timeline
Patient Service Representative
Mendocino Community Health Centers
02.2024 - Current
Dental Assistant
Ukiah Dental
10.2019 - 10.2022
Associate
In N Out Burger
08.2017 - 05.2019
Associate of Science - Allied Health
Mendocino Community College
High School Diploma -
Ukiah High School