Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Arellano

Houma,LA

Summary

Dynamic leader with proven results in enhancing team efficiency and customer satisfaction, resolving costumer issues with 5+ years of costomer service experience. Skilled in inventory management, filling out paperwork and organizing documents. Elevated client retention and revenue growth through strategic planning and exceptional team collaboration. Ability to handle multiple projects simultaneously offering the best possible service always.

Overview

7
7
years of professional experience

Work History

Leader Team & Costumer Services

Golden Corral LLC. General Manager David Alvarado
09.2019 - Current
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on product or service and assigned duties.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Secretary & Assistant (2nd Job)

JR Paint & Construction LLC. Owner Michael Romero
10.2022 - 07.2024
  • Promoting the bussines, Contact with contractors and get contracts.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone, text and email to confirm deliveries of materials and respond to inquiries.
  • Managed paper and electronic filing systems by routing various documents. Organized logistics and Materials for each work, taking detailed notes to bring a good service.
  • Supported company by managing budgets, scheduling appointments with costumers and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Maintained a high level of professionalism and integrity by promptly addressing any concerns or issues raised by clients throughout each project phase.

Costumer Service & Contability (2nd Job)

El Progreso Latin Market. Owner Jesica Medina
10.2019 - 10.2022
  • Increased client retention rates with proactive account management and exceptional customer service.
  • Implemented strategic plans for business growth, leading to increased revenue and profitability.
  • Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
  • Improve customer satisfaction helping to fill up important paperwork when customer was not able to do it.
  • Established strong vendor relationships, negotiating favorable contracts for products and services.
  • Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
  • Reduced operational costs through effective resource management and budget control.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Use and management of Quickbooks Intuit system in different areas such as inventory, accounting, among others.
  • Computer management and maintenance, solving computer problems.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring team members and new staff members.
  • Help the customer with convenience in their money transfers, solving their problems and providing the best possible service.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Accounting check at the end of the day, making sure everything was in order with the money.

Cashier & Costumer Service

The Caff (Fast Food Restaurant)
07.2017 - 08.2019
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Ellender Memorial High School
Houma, LA
05.2013

Skills

  • Costumer Service
  • Problem-Solving
  • Inventory Management
  • Money transfer services
  • Fast learning skills
  • Filling out paperwork
  • Employee training
  • Lidership and team management
  • Ability to work in a team
  • Adaptability
  • Knowledge in Quickbooks intuit system
  • Sale experience
  • Extensive knowledge of computers
  • Strategic Planning
  • Confidentiality handling
  • Document organization

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Secretary & Assistant (2nd Job)

JR Paint & Construction LLC. Owner Michael Romero
10.2022 - 07.2024

Costumer Service & Contability (2nd Job)

El Progreso Latin Market. Owner Jesica Medina
10.2019 - 10.2022

Leader Team & Costumer Services

Golden Corral LLC. General Manager David Alvarado
09.2019 - Current

Cashier & Costumer Service

The Caff (Fast Food Restaurant)
07.2017 - 08.2019

Ellender Memorial High School

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Karina Arellano