Karina Arreola
Fort Worth
Summary
Dynamic Clinic Manager at Accident Centers of Texas with a proven track record in employee training and patient care coordination. Expert in HIPAA compliance, I enhanced operational efficiency and patient satisfaction through continuous process improvements. Bilingual in Spanish and English, I foster strong relationships and effectively lead high-performing teams.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Accident Centers of Texas
01.2024 - Current
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Schedule and confirm patient appointments.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Front Desk Coordinator
West Frisco Health & Wellness
03.2021 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Trained all staff on front desk procedures and policies.
- Collected room deposits, fees, and payments.
Front End Lead Supervisor
Ross Dress for Less
06.2017 - 03.2021
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained newly hired sales team in upselling techniques.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assistant Store Manager
Haggard
11.2019 - 01.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Pricing Specialist
Resource
03.2018 - 10.2018
- Utilized specialized software to capture and process data.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Generated reports to support development and implementation of marketing plans.
- Tracked key metrics and developed spreadsheets and data models.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Education
Associate of Arts - Legal Studies
The University of Texas At Dallas
Richardson, TX06-2017
Associate of Science - Legal Studies
Collin County Community College
Plano, TX06-2015
High School Diploma -
Plano East Senior High School
Plano, TX06-2015
Skills
- Employee training
- Scheduling
- Patient care coordination
- HIPAA compliance
- Medical billing
- Healthcare administration
- Bilingual: Spanish and English (fluently)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinic Manager
Accident Centers of Texas
01.2024 - Current
Front Desk Coordinator
West Frisco Health & Wellness
03.2021 - 12.2023
Assistant Store Manager
Haggard
11.2019 - 01.2021
Pricing Specialist
Resource
03.2018 - 10.2018
Front End Lead Supervisor
Ross Dress for Less
06.2017 - 03.2021
Associate of Arts - Legal Studies
The University of Texas At Dallas
Associate of Science - Legal Studies
Collin County Community College
High School Diploma -
Plano East Senior High School
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