KARINA ARRIAGA
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Actress
Expresando Theatre/Drama School
10.2021 - 04.2024
- Captivated audiences by delivering emotionally resonant and dynamic performances in various theatrical productions.
- Balanced multiple projects simultaneously while maintaining focus and dedication to each individual role''s requirements.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
- Adapted to a variety of roles and genres, showcasing versatility as an actress.
PA Call Center Specialty Rep.
Harris Health System
08.2016 - 06.2021
- Schedule referral/specialty, pediatric, priority and family practice appointments.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Met or exceeded service and quality standards every review period.
- Assisted with outbound projects
- Helped mentoring trainees
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed over 100 calls per day.
Manager
Agave Mexican Restaurant
10.2014 - 02.2016
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Developed and maintained exceptional customer service standards.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
- Regularly updated computer systems with new pricing and daily food specials.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff when necessary.
Head Cashier/Customer Service Department
Allen Samuels Dodge
09.2007 - 01.2010
- Assessed customer needs and responded to questions.
- Worked with customer service to resolve issues.
- Operated cash register with proficiency.
- Provided professional and courteous service at all times.
- Worked overtime shifts during busy periods.
- Trained new employees quarterly.
- Scanned and filed forms, reports, correspondence and receipts.
- Operated office equipment such as copiers and fax machines.
- Entered information into computer databases.
- Reviewed files to check for complete and accurate information.
Education
High School Diploma -
North Shore Senior High School
Houston, TX2006
Highlights
- Customer Oriented
- Customer service mindset
- Able to grasp new concepts quickly
- Adaptable to new responsibilities
- Active listening skills
- Energetic work attitude
- Excellent verbal communication
- Computer profiency
Languages
Fluent in English and Spanish
Timeline
Actress
Expresando Theatre/Drama School
10.2021 - 04.2024
PA Call Center Specialty Rep.
Harris Health System
08.2016 - 06.2021
Manager
Agave Mexican Restaurant
10.2014 - 02.2016
Head Cashier/Customer Service Department
Allen Samuels Dodge
09.2007 - 01.2010
High School Diploma -
North Shore Senior High School
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