Karina Avilez
Yuma,AZ
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Support Specialist
Global Medical Response
10.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed event logistics and operations.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Administrative Assistant
U.S, Navy
11.2015 - 11.2019
- Frequently stood guard for an operating military installations that stored over 1 Billion dollars worth of military active Equipment.
- Maintained records of in coming and outgoing equipment while stand guard duty on premises.
- Communicated any suspicious activity according to protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree -
Arizona Western College
No Degree - Nursing
Florida State College At Jacksonville
Commercial Drivers License - Commercial Drivers License
Yuma Truck Driving School
07.2023
Certification - Yeoman
Naval Technical Training Center Meridian
03.2016
Certification - CNA
Gary Job Corps Center
02.2015
High School Diploma -
Cibola High School
05.2013
Skills
- Detailed Activity Logs
- Building Checks
- Maintenance Requirements
- Cooperative Attitude
- Attentive and Observant
- Legible Report Writing
- Regulatory Compliance
- Filing
- Training and Development
- Office Management
- Records Preparation
- Phone Call Answering
- Database Organization
- Detailed Meeting Minutes
- Report Analysis
- Records Management
Languages
Spanish
Timeline
Support Specialist
Global Medical Response
10.2023 - Current
Administrative Assistant
U.S, Navy
11.2015 - 11.2019
No Degree - Nursing
Florida State College At Jacksonville
Commercial Drivers License - Commercial Drivers License
Yuma Truck Driving School
Certification - Yeoman
Naval Technical Training Center Meridian
Certification - CNA
Gary Job Corps Center
High School Diploma -
Cibola High School
No Degree -
Arizona Western College
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