Karina Barraza

1. Supervise assigned direct care staff from the start of the assigned shift until relieved, without interruption from outside sources.

2. Schedule appointments for children and follow-up to ensure each child's essential needs are met.

3. Adhere to instructions provided by medical/clinical staff regarding each child and inform the zone supervisor of information impacting the basic health and well-being of the service population.

4. Monitor and supervise a child's behavior on off-campus activities/outings providing direction and re-direction when needed to ensure safety.

5. Document all serious incidents, daily progress, changes in menus and activities completely, accurately in a timely manner and in compliance with agency policies and procedures.

6. Escort children in a safe manner to and from designated points as directed by zone supervisor.

7. Frequently traverse from one area of the physical plant to another and escort children from one location to another.

8. Meet all pre-determined deadlines required by program and federal partners.

• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Maintained food safety and sanitation standards.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Identified inefficiencies leading to improved productivity.
• Managed opening and closing shift kitchen tasks.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Monitored food quality and presentation to maintain high standards.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.

1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Document all serious incidents, daily progress, and activities completely, accurately and in a timely manner and in compliance with agency policies and procedures.
3. Assist with orientation of new children and staff.
4. Provide input into development of treatment plans as appropriate or requested.
5. Use positive child management techniques including verbal redirection, de-escalation, and containment.
6. Plan, organize and supervise activities for children in accordance with the daily activity schedule.
7. Teach constructive behavior and social skills, realistic problem-solving behaviors, responsible time and money management, conversational English, personal hygiene, and life skills.
8. Assist children with homework assignments.
9. Maintain an orderly and clean children's living area including assisting in the household and children's laundry, overseeing daily chores, identifying routine maintenance work/repair, and reporting it to the Unit Manager.
10. Maintain and update records regarding children's clothing and personal items.
11. Maintain a secure campus environment by making rounds as required, and by using proper application of radio communication protocols including responding to all radio calls.
12. Take actions to promote positive interaction between children and encourage children to take responsibility in the daily routine of the facility.
13. Model culturally and socially desired behaviors while explaining the behaviors to children to facilitate learning and replication of the behaviors.
14. Work evenings, weekends and holidays as needed or requested by position supervisor.
15. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
16. Maintain confidentiality in all areas of child and program operations.
17. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.

• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Conducted regular patrols of key areas to spot and control security concerns.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Tracked customer service cases and updated service software with customer information.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Educated customers about billing, payment processing and support policies and procedures.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Operated cash register to record transactions accurately and efficiently.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Bussed and reset tables to keep dining room and work areas clean.