Karina Barreto

Lead a team dedicated to delivering innovative digital banking solutions. Focus on driving strategic impact, increasing efficiency, and ensuring unparalleled customer satisfaction by leading on:

• Strategic Forecasting and Allocation: Masterfully manage forecasting, allocation, and revenue control, optimizing margins across all resources
• Operational Efficiency Champion: Implemented strategies resulting in decreased ramp-up times and enhanced team efficiency during onboarding
• Training and Enablement Expert: Spearheaded improvements in training, equipping teams with essential skills for excellence
• Financial Architect: Key role in creating the financial structure, contributing to overall financial health and sustainability
• Information Architect: Expertly design and implement information structures, ensuring streamlined organization and accessibility for optimal operational performance.

Streamlined overall management, focusing on organizational development, project completion, resources management, and customer relations.

• Design and maintenance of PM, HR, Operations, Training, Marketing, and General Services areas
• Creation of overall company information architecture and documentation management
• Company website redesign, social media presence
• Creation of a diverse and inclusive company culture.

Ensures A+ customer experiences in the heavy building materials industry through software implementation, training, support, and troubleshooting.

• Manages customer relations and facilitates operational assessments and sales presentations across North, Central, and South America.
• Optimizes application performance by applying continuous improvement methodology.

Specializes in first and second-level implementation, training, customer service, and account management for optimal product utilization.

• Ensures client satisfaction, optimizes operations, leads training initiatives, creates and maintains company processes, and fosters an innovative culture of collaboration within departments
• Optimization of KPIs

Designed and implemented technical and financial plans for assigned corporate accounts.

• Established processes for prioritizing customers and escalating business accounts
• Developed strategic client plans tailored to their specific needs
• Achieved 100% Quality Assurance execution, successfully integrating existing resources through innovative solutions.

Facilitates the implementation of the "Organizational and Cultural Transformation" Project, compiling information to support the development and execution of the company's growth plan.

• Advises on changes in management practices and outlines foundations for a new organizational design fostering new business development
• Established a change management Leadership Team, facilitating coalition for organizational change and creating innovative participation opportunities at various hierarchical levels
• Made a significant contribution to understanding the organization, its governance, operational processes, and leadership style, utilizing diverse tools and methodologies for the current organizational diagnosis.

Drives product placement and profitability by introducing, developing, and promoting offerings to business customers.

• Conducts market research, selects leads, and nurtures client relationships, ensuring compliance and portfolio monitoring
• Established 500+ contacts, enhancing market penetration and customer connections
• Boosted commercial loans, ensuring higher profitability, brand awareness, and customer preference.

Manages and oversees the Student Finance Office's financial activities, emphasizing profitability and customer satisfaction.

• Directs strategic financial planning, leads a multidisciplinary team, and forges agreements with financial institutions
• Achieved high portfolio recovery in challenging collection cases
• Implemented efficient strategies, improving workflow, and standardizing enrollment processes while reducing operating costs

Coordinates activities to enhance organizational processes, fostering profitability and value creation.

• Supports implementation and planning of new projects, ensuring effective use of financial resources
• Implemented auditing mechanisms for KPIs and for quality assurance and strategically recovered portfolios by including delinquent customers.
• Established an internal control committee involving General Services, IT, and Human Resources