Karina Benavides
Pasadena,TX
Summary
Dynamic professional with a proven track record at Capital One Bank, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and problem-solving, adept at improving efficiency and accuracy in high-pressure environments. Fluent in Spanish, my expertise in CRM implementation and strategic cross-selling significantly boosts performance and client rapport.
Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
Ron Carter CDJR
01.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Front Desk Coordinator
Falcon Water Supply
09.2022 - 01.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Sales Associate
David McDavid Nissan
06.2016 - 07.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Internet Sales Manager
Subaru Of Clear Lake
12.2015 - 05.2016
- Provided superior and individualized customer service.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Improved customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
- Implemented CRM tools to better track customer interactions and sales opportunities.
Teller Supervisor
Capital One Bank
01.2009 - 06.2012
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved cross-selling success through targeted training and employee incentives.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Education
Certificate - Phlebotomy
San Jacinto College
Pasadena, TX08-2010
Certificate of Technical Studies - Medical Assistant
Texas School of Business
Friendswood07-2008
GED -
San Jacinto College
Pasadena, TX06-2008
Skills
- Problem-solving skills
- Multi-line phone systems
- Phone call direction
- Listening skills
- Maintaining cleanliness
- File management
- Time management
- Cash handling
- Scheduling appointments
- Data entry
- Mail handling
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Ron Carter CDJR
01.2024 - Current
Front Desk Coordinator
Falcon Water Supply
09.2022 - 01.2024
Sales Associate
David McDavid Nissan
06.2016 - 07.2017
Internet Sales Manager
Subaru Of Clear Lake
12.2015 - 05.2016
Teller Supervisor
Capital One Bank
01.2009 - 06.2012
Certificate - Phlebotomy
San Jacinto College
Certificate of Technical Studies - Medical Assistant
Texas School of Business
GED -
San Jacinto College
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