Karina Bennett
Simi Valley,CA
Summary
Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in enhancing customer experiences in foodservice and professional settings. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Greeter /Table Busser
Finney's Crafthouse
06.2024 - Current
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Membership Sales Representative /Front Desk Associate
Club Pilates Franchise LLC
12.2023 - 06.2024
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Store Manager
KFC
01.2020 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw team members productivity, daily tasks, and responsibilities.
Cashier
Burgerim
08.2018 - 03.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered product questions with up-to-date knowledge of sales and store promotions
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Education
Bachelor of Arts - Psychology
California State University - Channel Islands
05.2024
Associate of Arts - Psychology
Moorpark College
05.2022
Associate of Arts - Sociology
Moorpark College
05.2022
Associate of Arts - General Studies - Social & Behavioral Sciences
Moorpark College
05.2022
Skills
- Multitasking and Organization
- Customer Service
- Honest and Dependable
- Team player mentality
- Interpersonal skills
- Patience and composure
Timeline
Greeter /Table Busser
Finney's Crafthouse
06.2024 - Current
Membership Sales Representative /Front Desk Associate
Club Pilates Franchise LLC
12.2023 - 06.2024
Store Manager
KFC
01.2020 - 08.2021
Cashier
Burgerim
08.2018 - 03.2019
Bachelor of Arts - Psychology
California State University - Channel Islands
Associate of Arts - Psychology
Moorpark College
Associate of Arts - Sociology
Moorpark College
Associate of Arts - General Studies - Social & Behavioral Sciences
Moorpark College
Similar Profiles
Tanner SmailesTanner Smailes
General Manager at Finney's CrafthouseGeneral Manager at Finney's Crafthouse
Brandon VavaoBrandon Vavao
Bartender at Finney's CrafthouseBartender at Finney's Crafthouse
Eric SpruiellEric Spruiell
SERVER at Finney's CrafthouseSERVER at Finney's Crafthouse
Nicholas BarnesNicholas Barnes
Server at Finney's CrafthouseServer at Finney's Crafthouse
Charles HoganCharles Hogan
Restaurant Busser/Assistant Food Runner at Larsens's SteakhouseRestaurant Busser/Assistant Food Runner at Larsens's Steakhouse