Karina Blanco
Aventura,USA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
17
17
years of professional experience
Work History
General Manager
Iberia Tiles
North Miami, USA
05.2021 - Current
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom
- Generated personal sales to meet or exceed established sales goals
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development
- Managed custom projects by completing initial quotes, design and sample requests
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
Assistant Manager
L Brands
Aventura, USA
08.2019 - 05.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Coached sales team both collectively and individually to help each employee achieve monthly goals
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues
- Assisted sales team with completing customer transactions and managing issues
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development
- Demonstrated exemplary customer service by engaging clients on sales floor
- Trained new associates in successful sales and performance strategies
Assistant Manager
J Crew Retail
Aventura, USA
08.2015 - 08.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Communicated visual merchandising information and standards via in-store training and regular meetings
- Innovated and simplified planograms and merchandising strategies to improve processes and results
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Monitored and replenished display inventory and restructured according to available stock
General Manager
Rocc Aventura LLC
Miami, USA
12.2012 - 11.2016
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Coordinated and organized all restaurant inventory
Administrative Assistant
Bagnara Dental
Maracay, Venezuela
02.2008 - 02.2012
- Presented treatment plans to patients as well as available financing options in order to increase treatment acceptance
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Verified insurance coverage to prepare for upcoming patient appointments
Education
Bachelor of Science - Communication Advertising And Public Relations
Universidad Bicentenaria De Aragua
VenezuelaSkills
- Relationship building
- Exceptional interpersonal communication
- Customer Service
- Teamwork and collaboration
- Sales strategy development
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Iberia Tiles
05.2021 - Current
Assistant Manager
L Brands
08.2019 - 05.2021
Assistant Manager
J Crew Retail
08.2015 - 08.2019
General Manager
Rocc Aventura LLC
12.2012 - 11.2016
Administrative Assistant
Bagnara Dental
02.2008 - 02.2012
Bachelor of Science - Communication Advertising And Public Relations
Universidad Bicentenaria De Aragua
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