Karina Bolden
Laplace,LA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Massage Envy
02.2020 - 03.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined monthly membership collection procedures for increased efficiency and reduced delinquency rates.
- Managed a team of 12 employees and cultivated a positive work environment
Front Desk Associate
Massage Envy
06.2018 - 02.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained cleanliness and organization of front desk area.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Establish relationships with members and guests to grow and retain a client base.
Education
Associate of Science - Process Technology
River Parishes Community College
Gonzales, Louisiana 05.2020
High School Diploma -
East St. John High School
Reserve, LA05.2014
Skills
- Staff Supervision
- Business Development
- Schedule Management
- Customer Retention
- Loss Prevention
- Customer Relationship Management
- Process Automation
- Quality Management
- Staff Training
- Facility Management
- Sales expertise
- Troubleshooting expertise
- Budget Allocation
- Budget Analysis
- Team Player
Timeline
General Manager
Massage Envy
02.2020 - 03.2024
Front Desk Associate
Massage Envy
06.2018 - 02.2020
Associate of Science - Process Technology
River Parishes Community College
High School Diploma -
East St. John High School
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