Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
SoftwareEngineer
Karina Brown

Karina Brown

Torrington,CT

Summary

Ethical, patient, calm, and personable; committed to learning and works well in a team or independently.


Eager to learn and grow in the IT field while pursuing a Cybersecurity degree.


Overview

10
10
years of professional experience

Work History

IT Technical Support: University Assistant

Central Connecticut State University
12.2023 - 06.2024
  • Resolved technical problems for professors and students, through effective troubleshooting techniques, enhancing user experience.
  • Assisted with technical support operations: follow-up, data entry, detailed documentation of incidents and procedures, resolution, utilization of remote help desk software, troubleshooting Windows and Mac operating systems, and Office 365 applications.

IT Technical Support Intern

Okie Dokie, LLC
10.2023 - 12.2023
  • Performed maintenance by running diagnostics, deleting duplicate and temp files, and system updates.
  • Set up computer equipment and scanners for clients and their businesses by installing application software, virus protection, and drivers.

Remote ESL Teacher

Qkids
05.2017 - 01.2022
  • Provided English grammar and conversational speaking sessions to a class size of 4 students (ages 4-14) through game-based platform.
  • Displayed digital literacy, while proving to be fair, approachable, emotionally supportive, patient, and adaptive in decision-making within 30-minute class frame.

Casual Cashier

Aldi
10.2019 - 04.2020
  • Operated cash register accurately and quickly, keeping above company standards of speed, while greeting customers with kindness.
  • Performed general cleaning duties, and returned misplaced items to shelves.

Art Instructor-Director/ AVID Tutor/ Substitute Teacher

Crowley ISD
09.2014 - 04.2019
  • Planned and instructed fine arts to children (ages 10-12), with challenging circumstances to express themselves via art projects.
  • Served as tutor for middle school students leading group tutorials, writing process improvements, study skills, note-taking, and test-taking skills.
  • Collaborated with tutors and teachers to help advanced students at Summer Creek Middle School gain recognition nationwide and to serve as National Demonstration School for campuses to visit when preparing to implement AVID systems.

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University
Online
2027

Coursera | Google Certificate

Skills

  • Creative Problem Solving
  • Emotional Intelligence
  • Customer Service
  • Communication
  • Data Entry
  • Troubleshooting
  • Ticketing System Experience
  • Security Protocols
  • Microsoft Office 365
  • Remote Desktop Support
  • Hardware Installation

Software

Adobe

Windows

Mac OS

Office 365

LMS

Azure AD

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Technical Support: University Assistant

Central Connecticut State University
12.2023 - 06.2024

IT Technical Support Intern

Okie Dokie, LLC
10.2023 - 12.2023

Casual Cashier

Aldi
10.2019 - 04.2020

Remote ESL Teacher

Qkids
05.2017 - 01.2022

Art Instructor-Director/ AVID Tutor/ Substitute Teacher

Crowley ISD
09.2014 - 04.2019

Bachelor of Science - Cybersecurity

Southern New Hampshire University

Coursera | Google Certificate

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Karina Brown