Karina Cabanillas
Phoenix,AZ
Summary
Dynamic Personal Trainer and Clerk with a proven track record at EOS Fitness and QuikTrip, specializing in client engagement and customer service. Expert in fostering member support through leadership and adaptability, significantly enhancing client satisfaction. Excelled in bilingual communication and service marketing, achieving notable client retention and satisfaction rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Trainer
EOS Fitness
Glendale, AZ
01.2023 - 06.2024
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Resolved member and guest complaints or notified supervisor for solutions.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Recommended modifications of exercises to help participants avoid injuries.
- Enforced safety rules and procedures to minimize injuries.
- Assisted clients in setting realistic short-term and long-term goals.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Clerk
QuikTrip
Phoenix, AZ
05.2021 - 11.2023
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed customer payments accurately and efficiently.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- I made sure the store was kept clean throughout the shift.
- Interacted with many people.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ05-2032
Certificate of Technical Studies - Dental Assistant
WestMec
Buckeye, AZ05-2022
Some College (No Degree) - Paralegal Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Member support
- Client engagement
- Leadership skills
- Service marketing
- Customer service and assistance
- Adaptability and resilience
- Cleanliness and hygiene
- Bilingual
Languages
Spanish
Full Professional
Certification
- CPR
Timeline
Personal Trainer
EOS Fitness
01.2023 - 06.2024
Clerk
QuikTrip
05.2021 - 11.2023
High School Diploma -
Copper Canyon High School
Certificate of Technical Studies - Dental Assistant
WestMec
Some College (No Degree) - Paralegal Studies
Maricopa Community Colleges, Phoenix College
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