Karina Campos
Houston
Summary
Experienced Agency Manager with many years of experience managing company portfolio of agency partners receiving managed services. Developed lead generation targets, designed, and conducted marketing events, provided constant support to clients in developing business strategies and maximizing company service and technology impact and tracked business volume and account revenues. Collaborative professional dedicated to optimizing agency partner outcomes through constant communication and comprehensive support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agency Manager
Pronto Insurance Company
Zapata
10.2016 - 05.2018
- Led daily operations of insurance agency teams.
- Managed client relationships to ensure satisfaction and retention.
- Developed and implemented training programs for new agents.
- Facilitated team meetings regularly in order to discuss progress towards goals and objectives.
- Implemented systems for tracking sales activity including lead generation, conversion rates.
- Organized promotional events such as conferences, trade shows, seminars.
- Reviewed monthly and quarterly financial statements to assess ongoing performance and identify avenues to exceed growth objectives and drive operations to improved cost efficiency.
- Advertised career openings, interviewed hired and applicants, and implemented training and development programs to lead teams to consistent, on-target performance.
Customer Service Representative
Amco Insurance
Zapata
06.2014 - 10.2016
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed customer accounts using Amco's insurance management system.
Skills
- Client relationship management
- Training program development
- Sales activity tracking
- Financial analysis
Languages
English
Professional
Spanish
Beginner
Certification
Property and Casualty (P&C) license
Timeline
Agency Manager
Pronto Insurance Company
10.2016 - 05.2018
Customer Service Representative
Amco Insurance
06.2014 - 10.2016