Karina Castellon
Summary
Highly focused and responsible high school student guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communication skills and an exemplary work ethic. Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Overview
4
4
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
07.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
Babysitter
N/A
06.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
- Engaged with children on individual basis to build positive relationships.
- Supervised children engaged in physical activity, learning and social skills with peers.
Sales Associate
Pacsun
07.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Student Election Worker
OAC Shepher Community Center
11.2020 - 11.2020
- Attended a mandatory 5-hour in-person training session
- Completed a 3-hour online session prior to the voting assignment
- Assisted with opening/closing of the Vote Center
- Assisted with processing voters throughout the day
- Answered voter questions
- Followed and managed CDC guidelines
- Compiled company information and related material and distributed it to candidates.
- Checked records for accuracy and completeness, and corrected errors.
Receptionist
Apex Global Brands
07.2019 - 09.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responsible for sorting daily mail
- Assisted the Office Manager on daily task
- Always maintained reception area clean
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Criminology & Justice Studie
California State University - Northridge
Northridge, CA05.2026
High School Diploma -
High Tech Los Angeles High School
Lake Balboa, CA06.2022
Skills
- Core competencies include:
- Self-motivated
- Responsible
- Customer service oriented
- Excellent time management
- Eager to learn
- Computer Skills: MS Word, Outlook, PowerPoint, Teams, Microsoft, Internet Explorer, an any other social applications
- Beverage Preparation
- Upselling
- Active Listening
- POS System Operations
- Coordinating with Supervisors
- Performance Improvements
Languages
Spanish
Native or Bilingual
Timeline
Barista
Coffee Bean & Tea Leaf
07.2022 - Current
Sales Associate
Pacsun
07.2021 - 07.2022
Babysitter
N/A
06.2021 - Current
Student Election Worker
OAC Shepher Community Center
11.2020 - 11.2020
Receptionist
Apex Global Brands
07.2019 - 09.2019
Bachelor of Science - Criminology & Justice Studie
California State University - Northridge
High School Diploma -
High Tech Los Angeles High School
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