Karina Chacon
El Paso,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Video Repair Agent
Charter Communications, Spectrum
03.2022 - Current
- Handled high volume calls daily, utilizing a courteous and professional manner to collect information and identify customer needs.
- Provided prompt customer support with a professional , friendly , and patient attitude
- Enhanced customer satisfaction by troubleshooting and repairing services in a timely manner.
- Maintained accurate records of repairs, ensuring proper tracking , setting appointments, completing payments and inventory control .
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Educated customers on device maintenance and usage to prevent future issues.
Consumer Deposits Agent
Alorica
06.2020 - 01.2022
- Manage 60+ high volume calls a day to rectify client and customers questions and concerns
- Assist customers on a national and or global level while still following internal protocol
- Resolve escalated issues by providing actionable solutions to account back to current
- Maintain an average of 90% quality assurance based on customer surveys.
Hostess
Peter Piper Pizza
05.2019 - 06.2020
- Provided the optimal customer experience by accurately taking customers orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills
- Interacted with customers, managed product transactions, resolve customer conflicts and questions.
Education
High school diploma -
Jefferson high school
El Paso, TXSkills
- Bilingual
- Performance management
- Software Expertise
- Team building
- Communication
- IT Support ( troubleshooting, system maintenance)
- Data entry & Documentation
- Computer Literacy
Timeline
Video Repair Agent
Charter Communications, Spectrum
03.2022 - Current
Consumer Deposits Agent
Alorica
06.2020 - 01.2022
Hostess
Peter Piper Pizza
05.2019 - 06.2020
High school diploma -
Jefferson high school
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