Karina Chacon
El Paso
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced, with a strong background in technology related roles. Skilled in software development, system administration, accurate data entry, and technical support. Proficient in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Recognized for problem solving, professionalism, and reliability in handling sensitive information.
Overview
6
6
years of professional experience
Work History
Video Repair Agent
Charter Communications, Spectrum
El Paso
03.2022 - Current
- Handle high volume calls daily, utilizing a courteous and professional manner to collect information and identify customer needs.
- Educate clients on billing processes, and resolve issues with professionalism.
- Provide prompt customer support with a professional, friendly, and patient attitude.
- Ensure billing accuracy by documenting account updates and correcting discrepancies. Enhance customer satisfaction by troubleshooting and repairing services in a timely manner.
- Maintained accurate records of repairs, ensuring proper tracking, setting appointments, completing payments, and inventory control.
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Educated customers on device maintenance and usage to prevent future issues.
- Collaborated with supervisors and training teams to support new employees in understanding company systems and procedures.
Consumer Deposits Agent
Alorica
06.2020 - 01.2022
- Manage 60+ high volume calls a day to rectify clients and customers questions and concerns.
- Assisted customers daily with deposit account inquiries, billing discrepancies, and transaction updates while maintaining compliance with federal regulations.
- Resolved escalated issues by providing actionable solutions to account back to current
- Maintain an average of 90% quality assurance based on customer surveys.
Hostess
Peter Piper Pizza
El Paso
05.2019 - 06.2020
- Provided the optimal customer experience by accurately taking customers orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills.
- Interacted with customers, managed product transactions, resolved customer conflicts, and answered questions.
Education
High school diploma -
Jefferson high school
El Paso, TXSkills
- Bilingual
- Performance management
- Software Expertise
- Team building
- Communication
- IT Support ( troubleshooting, system maintenance)
- Data entry & Documentation
- Computer Literacy
- Microsoft Office Suite ( Word , Excel , Outlook )
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Video Repair Agent
Charter Communications, Spectrum
03.2022 - Current
Consumer Deposits Agent
Alorica
06.2020 - 01.2022
Hostess
Peter Piper Pizza
05.2019 - 06.2020
High school diploma -
Jefferson high school