Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Chavez

SOMERTON,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Yuma Regional Medical Center
07.2021 - 09.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Caregiver

Our Choice Human Service
03.2021 - 07.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Caregiver

Saguaro Foundation
04.2020 - 04.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Housekeeping Room Attendant

Holiday Inn Express Hotel
11.2019 - 04.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Responded to requests from patrons for linens and toiletries.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Customer Service

JCPenney
07.2012 - 09.2014
  • Developed strong relationships with clients through exceptional customer service skills.
  • Achieved individual sales goals and customer service goals.
  • Contributed to positive online reviews by delivering exceptional customer service.
  • Maintained excellent customer service and positive attitude.
  • Operated register to provide great customer service.
  • Met sales goals by offering excellent customer service.
  • Provided customer service by answering questions and resolving shipment issues.

Shift Leader

Little Caesars Pizza
02.2011 - 07.2012
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.

Education

General Studies

Cibola High School
Yuma, AZ
05-2007

Skills

  • Customer service
  • Medical insurance
  • Punctual and hardworking
  • Data collection
  • Multi-line telephone systems
  • Gathering information from patients
  • Insurance forms processing
  • Patient confidentiality and data security
  • Payment collection
  • Explaining policy and procedures
  • Documenting and recording information
  • Document filing
  • Reliability and dedication
  • Patient intake
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Strong empathy
  • Money handling
  • Insurance billing
  • Eligibility determination
  • Payment processing
  • Patient education
  • System updating
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Data entry
  • Policy understanding
  • Health insurance knowledge
  • Appointment reminders
  • Privacy regulations knowledge
  • Patient identity verification
  • Registration and scheduling
  • Attention to detail
  • Insurance authorizations
  • Patient documentation

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Patient Access Representative

Yuma Regional Medical Center
07.2021 - 09.2024

Caregiver

Our Choice Human Service
03.2021 - 07.2021

Caregiver

Saguaro Foundation
04.2020 - 04.2021

Housekeeping Room Attendant

Holiday Inn Express Hotel
11.2019 - 04.2020

Customer Service

JCPenney
07.2012 - 09.2014

Shift Leader

Little Caesars Pizza
02.2011 - 07.2012

General Studies

Cibola High School

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