Hi, I’m
Karina Contreras
Houston,TX
Summary
Detail-oriented and results-driven professional with 10+ years of experience managing operations, human resources, and projects across diverse industries including construction, property management, manufacturing, and hospitality. Recognized for strong leadership, problem-solving, and the ability to manage complex projects from concept to completion. Adept at streamlining processes, optimizing resources, and delivering results that align with both company and client goals.
Overview
15
years of professional experience
7
Certification
Work History
Jerry Homes LLCHouston, TX
Manager
01.2020 - 09.2025
Job overview
- Oversee daily operations from procurement to project completion for residential and commercial builds.
- Collaborate with engineers and architects to meet project specifications and budgets.
- Negotiate contracts, obtain permits, and manage vendor relationships.
- Monitor budgets, timelines, and quality control across all phases of construction.
- Maintain client communication through detailed reports and progress updates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Vista Management TX LLC / Allsen Management LLCHouston, TX
Property Manager
01.2020 - 09.2025
Job overview
- Manage multiple commercial and residential properties, ensuring maintenance, lease compliance, and tenant satisfaction.
- Oversee rent collection, property inspections, and insurance renewals.
- Coordinate with real estate teams for closings and documentation.
- Represent the company in property tax protests and legal matters as needed.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Dr. DetailGalveston, TX
Front Desk Receptionist / Bookkeeper
07.2014 - 07.2018
Job overview
- Handled customer service, scheduling, and payroll.
- Managed inventory and vendor accounts, ensuring cost efficiency.
Transportes JirehLos Angeles, CA
Accounting / Bookkeeper (Part-Time)
11.2010 - 07.2018
Job overview
- Managed payroll, utility payments, and freight scheduling.
- Tracked shipments, maintained financial records, and ensured operational readiness.
- Remote from 2015 to 2018
A-Best Foundation Repair / All-Star Drywall / HTX Fencing / S&L ConcreteHouston, TX
Office Manager
07.2018 - 03.2020
Job overview
- Managed scheduling, payroll, vendor relations, and customer service.
- Maintained accurate project records and financial documentation in QuickBooks.
- Oversaw procurement and ensure timely completion of work orders.
MJ's Embroidery & More / MJ's Signs & Digital GraphicsGalveston, TX
Production & Office Manager
07.2014 - 02.2017
Job overview
- Developed business-to-business relationships to increase sales.
- Managed orders, payments, and marketing efforts through community networking.
Skills
- Operations & Project Management
- Human Resources & Employee Relations
- Budgeting & Financial Oversight
- Vendor & Contract Negotiation
- Construction Management (Commercial, Residential, Industrial)
- Property Management & Leasing
- Client Relations & Customer Service
- QuickBooks
- Microsoft Office Suite
- Innago
- Google Suite
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Conflict resolution
- Policy implementation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Product management
- Budget control
- Business development
- Business planning
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Contract management
- Clear communication
- Policy and procedure development
- Work prioritization
- Coaching and mentoring
- Employee onboarding
- Safety procedures
- Inventory management
- Partnership development
- Risk management
- Data analysis
- Recruiting and interviewing
- Regulatory compliance
- Vendor management
- Stakeholder management
- Trend analysis
- Operations & Project Management
- Positive attitude
- Adaptability and flexibility
- Problem resolution
- Effective communication
- Attention to detail
- Multitasking
- Team development
- Hiring and training
- Managing operations and efficiency
- Work Planning and Prioritization
- Training and development
- Employee coaching and mentoring
- Scheduling and coordinating
Certification
- OSHA Certified, 2017-03-01
- Certified Associate in Project Management (CAPM), In Progress
- Texas Real Estate License, In Progress
Affiliations
Affiliations
- Lions Club, Member
- Galveston Chamber of Commerce, Member
- Katy Chamber of Commerce, Member
- The Salvation Army Women's Auxiliary, Member
Languages
English
Spanish
Timeline
Manager
Jerry Homes LLC
01.2020 - 09.2025
Property Manager
Vista Management TX LLC / Allsen Management LLC
01.2020 - 09.2025
Office Manager
A-Best Foundation Repair / All-Star Drywall / HTX Fencing / S&L Concrete
07.2018 - 03.2020
Front Desk Receptionist / Bookkeeper
Dr. Detail
07.2014 - 07.2018
Production & Office Manager
MJ's Embroidery & More / MJ's Signs & Digital Graphics
07.2014 - 02.2017
Accounting / Bookkeeper (Part-Time)
Transportes Jireh
11.2010 - 07.2018
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