Karina Corrales
Dodge City,KS
Summary
Dynamic Benefits Specialist with a proven track record at Catholic Charities of Southwest Kansas, adept at resolving complex issues and enhancing employee satisfaction. Skilled in healthcare benefits and effective communication, I excel in educating participants on options and driving retention through problem-solving and teamwork. Committed to fostering a positive workplace environment.
Overview
15
15
years of professional experience
Work History
Benefits Specialist
Catholic Charities of Southwest Kansas
01.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Teller Coordinator
Centera Bank
08.2022 - 12.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Modified branch processes as needed to adapt to changing business requirements, maintaining efficiency during transitions.
Scale Operator
Cargill Meat Solutions Corporation
03.2010 - 05.2022
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing ground beef product
Education
High School Diploma -
Preparatoria Regional Autlan
Autlan De Navarro, Jalisco06-2005
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- Leadership skills
- Problem-solving
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Teamwork
- Adaptability
- Active listening
Timeline
Benefits Specialist
Catholic Charities of Southwest Kansas
01.2024 - Current
Teller Coordinator
Centera Bank
08.2022 - 12.2023
Scale Operator
Cargill Meat Solutions Corporation
03.2010 - 05.2022
High School Diploma -
Preparatoria Regional Autlan
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