Karina Crespo
Cary,NC
Summary
A challenging career in a company that would provide an environment fostering growth and opportunity. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Customer Relationship Manager
VIVA Insurance Agency
06.2021 - Current
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters, real state agents and loan officer to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Completed customer applications and updated records to reflect current information.
Temporary Assistance Manager
Bp McGuinness and Kent Services Station
01.2011 - 07.2012
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Managed vendor relationships for timely product deliveries and efficient resolution of issues.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Assistant Manager
BP McGuinness and Kent Services Station
07.2007 - 10.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Insurance Agent - Property And Casualty Insurance
WebCE Continuing Education
North Carolina12.2023
Industrial Engineer -
Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic01.2003
Skills
- Multitasking
- Analytical
- Strong eye for detail and extremely organized
- Proficient in Microsoft Office
- Fluent in Spanish
- Customer Relations
- Research and due diligence
- Training programs
Timeline
Customer Relationship Manager
VIVA Insurance Agency
06.2021 - Current
Temporary Assistance Manager
Bp McGuinness and Kent Services Station
01.2011 - 07.2012
Assistant Manager
BP McGuinness and Kent Services Station
07.2007 - 10.2010
Insurance Agent - Property And Casualty Insurance
WebCE Continuing Education
Industrial Engineer -
Pontificia Universidad Catolica Madre Y Maestra
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